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Triage and active incidents can be merged into other active incidents. Read up on how to use triage incidents if you’ve not come across these before.

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How can I merge a triage incident?

In the incident channel, you’ll see a message saying that the incident is in triage. If you select “Merge”, you’ll be asked which incident you would like to merge the incident into. The message looks like this: Screenshot showing accept, merge and decline buttons You can also do this from our Dashboard, by selecting “Share update”, and then choosing the “Merge” option.

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How can I merge an active incident?

You can merge an active incident when doing an incident update (as above), or by using the /inc merge Slack command.

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What happens to merged incidents?

First, we update the incident to say it’s been merged: We then move across all attachments from the old incident to the new one, and then post a message into the new incident to say it has had another incident merged into it. The old incident will no longer appear in insights, and other incident statistics.

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Do severities or custom fields get moved across?

Currently, we don’t do anything with properties of the old incident (e.g. severities, custom fields) — the new incident will retain all of its existing properties.