- “I just got pulled into an incident: what’s happening, and how bad is it?”
- “Do we have the right people in the room?”
- “Where’s the post-mortem?”
- “How many incidents did we have this month, and how long did they take to resolve?”
What’s included
incident.io has four core products that work together across the incident lifecycle: On-call — Alert routing, on-call schedules, and smart escalation paths so the right people are notified when something needs attention. Integrates with your existing monitoring tools. Response — Declare and run incidents directly in Slack or Microsoft Teams. incident.io creates a channel, assigns roles, and tracks actions. AI handles the repetitive work: writing summaries, drafting status updates, and suggesting follow-ups. Status pages — Keep customers and stakeholders informed during incidents. Public, private, and internal status pages that update automatically as your incident progresses. Post-incident — AI-generated postmortems, follow-up tracking, and insights to help you identify patterns and prevent incidents from recurring.Who should be using incident.io?
Not sure if you’re in the right place? incident.io is built for SREs and engineers who respond to incidents day-to-day, and for the engineering leaders accountable for reliability. But as many of our customers are aware, incidents don’t stay exclusively within engineering. Customer support, security, legal, and leadership all play a role when things break. incident.io is designed so the whole organization can follow a shared response process — not just the engineers running it.Getting started
Not sure where to get started? Take a look at the following articles to see which one might be best for you.- Slack users → Install incident.io in 30 seconds
- Microsoft Teams users → Install incident.io in Microsoft Teams
- Migrating from another tool? → From PagerDuty · From Opsgenie