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Getting started

Getting started with incident.io almost couldn’t be easier. Pick your communications platform below and you’ll be up and running in minutes.
If your team uses Slack, follow our Slack installation guide and start declaring and managing incidents directly from Slack.
If your team uses Microsoft Teams, follow our Microsoft Teams installation guide to get up and running.

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Products

We have four core products that work together across the incident lifecycle:
Alert routing, on-call schedules, and smart escalation paths so the right people are notified when something needs attention. Integrates with your existing monitoring tools. Learn more
Declare and run incidents directly in Slack or Microsoft Teams. incident.io creates a channel, assigns roles, and tracks actions. AI handles the repetitive work: writing summaries, drafting status updates, and suggesting follow-ups. After the incident, generate postmortems, track follow-ups, and identify patterns to prevent recurrence. Learn more
Keep customers and stakeholders informed during incidents. Public, private, and internal status pages that update automatically as your incident progresses. Learn more
An AI teammate that investigates incidents alongside your engineers. It automatically finds problematic code changes, queries your observability tools, and suggests causes directly in your incident channel — so your team can resolve issues faster. Learn more

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Platform

Underneath the products sits a shared platform that connects them, automates the busywork, and gives you control over how incident.io works for your organization:
incident.io’s living model of your organization: how your systems are built, how your team operates, and how things break. Built from your catalog, past incidents, code, and telemetry, it powers the products you use across the platform. Learn more
Automate actions based on what’s happening in an incident. Invite the right people, post updates, create tickets, and run your process consistently every time, without anyone having to remember the steps. Learn more
Dashboards and reports that show how your organization responds to incidents: where time is spent, how workload is shared, and where things are improving. Learn more
Connect incident.io to your monitoring, issue tracking, calendar, and collaboration tools, or build your own with the API, SDKs, and webhooks. Learn more
Configure incident forms and policies, manage users, permissions, and SSO, review audit logs, and look after billing and plans. Learn more

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Migrating from another tool

Already using an on-call or incident management tool? We’ve got guides to help you move across.
Follow our PagerDuty migration guide to bring your schedules, escalation policies, and services across to incident.io.
Follow our Opsgenie migration guide to move your on-call configuration over to incident.io.