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Unlike other companies who optimize for self-serve customer service (i.e. fix your own problems), we optimize for talking to as many of our users (you!) as possible.

Slack or Microsoft Teams

Customers on our Pro or Enterprise plan get a dedicated Slack or Microsoft Teams channel with our support team. This is the fastest way to get help, just message us!

In-app

If you’re already a customer but you’re not in one of our plans that provides a direct Slack/MS Teams channel with us, you can open your organization selector, where you’ll find a “Contact support” button. Screenshot 2025-02-07 at 08.48.07.png

Email

Our support team is available at help@incident.io.