Supported measures

Every chart on a custom dashboard shows one measure. When you add a chart, pick a source, then a measure from that source. This page lists every measure, grouped by source, with the chart types each one supports. You only see the sources for the products you have. Incidents, Follow-ups and Post-incident work need the Response product. Alerts, Pages and On-call readiness need the On-call product. Most measures let you filter the data, group it by an attribute or custom field, and compare with the previous period.

Incidents

Measure	What it shows	Chart types
Number of incidents	Incidents declared over time, grouped by severity, source, creator, team or any custom field	Line, stacked bar, horizontal bar, proportion, single value, table, heatmap
Time spent	Hours responders spent on incidents, split into working, late and overnight hours. See workload metrics.	Stacked bar, horizontal bar, table
Incident duration	Your duration metrics, such as MTTR, as the minimum, p25, median, p75, p90, maximum, mean or total. The default is the median.	Line, stacked bar, horizontal bar, single value, table, vertical box plot

Alerts

Measure	What it shows	Chart types
Number of alerts	Alerts created over time, grouped by source, priority, any alert attribute, tag or title	Line, stacked bar, horizontal bar, proportion, table, heatmap
Alert acceptance	Of the alerts that created incidents, how many led to an accepted incident and how many were declined	Stacked bar, table
Time to resolve alerts	Mean time from an alert being created to it resolving, for alerts resolved in the period	Line

Follow-ups

Measure	What it shows	Chart types
Number of follow-ups	Follow-ups created over time, grouped by status, assignee, team, whether they’re assigned or exported, or a custom field	Line, stacked bar, horizontal bar, proportion, table
Follow-ups per incident	Follow-ups created per incident, grouped by a custom field	Stacked bar
Follow-up completion time	Days from a follow-up being created to being completed, grouped by assignee, team or a custom field	Box plot

Pages

External pages need the Response product and a connected PagerDuty or Opsgenie account. The other page measures need On-call.

Measure	What it shows	Chart types
Number of pages	Every page sent to a person through an incident.io escalation path, split into working, late and overnight hours	Line, stacked bar, horizontal bar, proportion, table, heatmap
Time to acknowledge	Time from a page to the first acknowledgement or snooze, as a mean or median	Line, table
Missed escalations	Pages where the escalation level timed out before anyone acknowledged, so the escalation moved on, grouped by person, escalation path, team or alert attribute	Table
External pages	Pages sent by PagerDuty or Opsgenie, per person and by time of day	Line, stacked bar, horizontal bar, proportion, table, heatmap

Post-incident work

Measure	What it shows	Chart types
Post-incident tasks	Outcomes of post-incident tasks on incidents resolved in the period: completed, completed late, overdue, open or skipped	Stacked bar, proportion
Tasks created	Post-incident tasks created over time, by assignee or team	Stacked bar, table
Task completion time	Hours from a post-incident task being created to being completed	Box plot
Flow outcomes	Whether resolved incidents completed your post-incident flow, are still in progress, opted out, or had no flow	Stacked bar, proportion
Postmortem lifecycle	For resolved incidents whose flow includes a post-mortem step, how far each post-mortem got: completed, in review, drafting or never opened	Proportion

On-call readiness

These measures show your on-call setup as it is now. For more detail, see On-call readiness insights.

Measure	What it shows	Chart types
Readiness by user	Each on-call user’s notification methods, and whether they can be reached at the chosen urgency	Table
Readiness adoption	The share of on-call users with each notification method set up, over time	Line
Mobile installs	Each on-call user’s devices, and whether they have an app notification rule	Table

Other panel types

A custom dashboard can also hold these panels, next to its charts.

Panel	What it shows
KPI	One on-call readiness number: how many on-call users you can reach by phone, SMS or the app, or how many have readiness policy findings
Trend	Three tiles that compare the current period with the previous one
Text	Rich text for headings, context and commentary

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Incidents

Alerts

Follow-ups

Pages

Post-incident work

On-call readiness

Other panel types

​Incidents

​Alerts

​Follow-ups

​Pages

​Post-incident work

​On-call readiness

​Other panel types

Incidents

Alerts

Follow-ups

Pages

Post-incident work

On-call readiness

Other panel types