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Rule-based suggestions remind responders to take a certain action, such as providing an incident update, on a schedule that you can define. We post a message to the incident channel with buttons to complete the action. They’re available in Slack, and you can configure them from Settings → Suggestions. Editing a rule-based suggestion, with a live preview of the Slack message alongside incident.io comes out of the box with a number of pre-set suggestions. We’ll prompt you to:
  • Set an incident lead.
  • Provide an internal incident update.
  • Update your status page, if you have one.
  • Set an incident summary.
  • Accept or decline incidents that are being triaged.
  • Create a stream.
  • Escalate or ask for help in Slack.
  • Mark an incident as resolved, if the channel has been inactive.
If you’re on Pro or Enterprise, you’ll be able to create new suggestions, and edit existing ones, or disable them entirely. Editing includes the ability to customize the message that is sent in incident channels, and to configure the frequency with which those suggestions are repeated. By default, we run suggestions using smart scheduling, which is designed to minimize the noise within your incident channels. We do this by adapting the schedule that the suggestion is run on based on activity within the incident. For example: if another suggestion was just sent, we might delay the next one by a few minutes.