The One Command to Rule Them All
If you have to learn just one command, it’s/inc while in an incident’s #inc-... Slack channel - it will pop up a menu of all the actions you can run on that incident
/inc in any other channel will pop up the incident creation form
Other super-commands
Emojis
From an incident’s#inc-... Slack channel, you can react to messages with:
Slack Commands
| Command | Description |
|---|---|
| GENERAL | |
/incident help | See information on how to get help |
/incident workflow | Trigger a workflow from an incident channel |
| CREATING/UPDATING INCIDENTS | |
/incident /inc | Create an incident |
/inc retro | Create a retrospective incident directly from Slack |
/incident lead | Make someone the incident lead. /incident lead [me | @user] to auto-fill the lead |
/incident resolve | Mark a live incident as resolved. Once you’ve done this, you can choose to close the incident or enter the post-incident flow. |
/incident close | Skip the post-incident flow and close the incident |
/incident cancel | Mark the incident as canceled. Use this if you’ve realised that the incident is not actually a problem. |
/incident severity /incident sev | Upgrade and downgrade severities. /incident {severity | sev} [level] to auto-fill the severity |
/incident roles /incident role | View, assign and unassign roles during the incident |
/incident field /incident fields /incident customfield /incident customfields | Manage custom fields for this incident |
/incident summary | Update the top level summary of the incident. /incident summary [description] to auto-fill the summary |
/incident overview | See a summary of the incident’s history so far |
/incident action /incident actions | Create and manage Actions. /incident {action | actions} [description] to auto-fill an action’s title |
/incident followup /incident followups /incident follow-up /incident follow-ups | Create an incident follow-up item. |
/incident rename | Change the title of the incident. /incident rename [name] to auto-fill |
/incident status /incident state | Update the incident status. /incident {status | state} [level] to auto-fill the status |
/incident accept | When an incident is in triage, it’ll open the ‘accept incident’ modal |
/incident merge | When an incident is in triage, it’ll open a modal to help you merge the incident into another one |
/incident decline | When an incident is in triage, it’ll open a modal to let you decline the incident and provide an update |
/incident related | Link a related incident |
/inc alerts | View all alerts related to this incident |
/inc private | Find out how to make the incident private. |
/inc handover | Hand over responsibilities in an incident to another user. |
/inc decision | Browse/Trigger decision flows |
/inc pause | Temporarily pause an ongoing incident |
/inc stream | Create a stream under the current active incident |
/inc test | Create a test incident to try out incident.io without affecting real data |
| COMMUNICATION | |
/incident update | Provide an internal status update to your team about the incident. /incident {update} [message] to auto-fill the update message |
/incident request /incident request-update | Request an internal status update from the incident lead |
/incident statuspage /incident sp | Create and update your public Statuspage |
/incident escalate /incident page | Pull in other teammates for help. /incident page can be used outside of incidents! |
/incident whoisoncall /incident oncall | See who is currently on-call for a given team or escalation path |
/incident coverme /incident cover /incident cover me | Request on-call cover for an upcoming shift |
/incident call | Set a call link. /incident call [link] to auto-fill the link |
/incident shoutout | Recognize your team for their work |
/incident announce | Announce the incident in another channel |
/incident revoke /inc revoke me /inc revoke @user | Choose a user to remove from a private incident, leave the channel and remove yourself from a private incident, or revoke a specified user passed as an argument from a private incident |
| POST-MORTEM | |
/incident doc /incident document | View and set post-mortem docs. /incident {doc | document} [link] to auto-fill the post-mortem link |
/inc timestamp | View and update an incident’s timestamp values |
/inc attachments | Opens a modal showing all the attachments for this incident |
/inc attach [link] | Adds a link as an attachment to the incident (only works for links related to enabled integrations) |
FAQs
Does incident.io support custom Slack slash commands?
Does incident.io support custom Slack slash commands?
No, Slack does not allow applications to create custom slash commands as they require explicit approval and need to be consistent across all users of the application.