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There are quite a few handy shortcuts in incident.io…

The One Command to Rule Them All

If you have to learn just one command, it’s /inc while in an incident’s #inc-... Slack channel - it will pop up a menu of all the actions you can run on that incident
/inc in any other channel will pop up the incident creation form

Other super-commands

Emojis

From an incident’s #inc-... Slack channel, you can react to messages with:
EmojiAction
:boom:Turns the message into an Action
:fast_forward:Turns the message into a Follow-up
:pushpin: :bookmark: :round_pushpin: :star:Pins the message to the incident’s timeline
:mega: :speech_balloon:Turns the message into an Update

Slack Commands

CommandDescription
GENERAL
/incident helpSee information on how to get help
/incident workflowTrigger a workflow from an incident channel
CREATING/UPDATING INCIDENTS
/incident /incCreate an incident
/inc retroRoutes you to the dashboards to create a retrospective incident
/incident leadMake someone the incident lead `/incident lead [me@user]` to auto-fill the lead
/incident resolveMark a live incident as resolved. Once you’ve done this, you can choose to close the incident or enter the post-incident flow.
/incident closeSkip the post-incident flow and close the incident
/incident cancelMark the incident as canceled. Use this if you’ve realised that the incident is not actually a problem.
/incident severity /incident sevUpgrade and downgrade severities `/incident {severitysev} [level]` to auto-fill the severity
/incident roles /incident roleView, assign and unassign roles during the incident
/incident field /incident fields /incident customfield /incident customfieldsManage custom fields for this incident
/incident summaryUpdate the top level summary of the incident /incident summary [description] to auto-fill the summary
/incident overviewSee a summary of the incident’s history so far
/incident action /incident actionsCreate and manage Actions `/incident {actionactions} [description]` to auto-fill an action’s title
/incident followup /incident followups /incident follow-up /incident follow-upsCreate an incident follow-up item.
/incident renameChange the title of the incident /incident rename [name] to auto-fill
/incident status /incident stateUpdate the incident status `/incident {statusstate} [level]` to auto-fill the status
/incident acceptWhen an incident is in triage, it’ll open the ‘accept incident’ modal
/incident mergeWhen an incident is in triage, it’ll open a modal to help you merge the incident into another one
/incident declineWhen an incident is in triage, it’ll open a modal to let you decline the incident and provide an update
/incident relatedLink a related incident
/inc privateFind out how to make the incident private.
/inc handoverHand over responsibilities in an incident to another user.
/inc decisionBrowse/Trigger decision flows
/inc pauseTemporarily pause an ongoing incident
/inc streamCreate a stream under the current active incident
COMMUNICATION
/incident updateProvide an internal status update to your team about the incident /incident \{update\} [message] to auto-fill the update message
/incident request /incident request-updateRequest an internal status update from the incident lead
/incident statuspage /incident spCreate and update your public Statuspage
/incident escalate /incident pagePull in other teammates for help. /incident page can be used outside of incidents!
/incident whoisoncall /incident oncallSee who is currently on-call for a given team or escalation path
/incident coverme/incident cover/incident cover meRequest on-call cover for an upcoming shift
/incident callSet a call link /incident call [link] to auto-fill the link
/incident shoutoutRecognize your team for their work
/incident announceAnnounce the incident in another channel
/incident revoke /inc revoke me /inc revoke @userchoose a user to remove from a private incident leave the channel and remove yourself from a private incident revoke a specified user passed as an argument from a private incident
POSTMORTEM
/incident doc /incident documentView and set postmortem docs `/incident {docdocument} [link]` to auto-fill the postmortem link
/inc timestampView and update an incident’s timestamp values
/inc attachmentsOpens a modal showing all the attachments for this incident
/inc attach [link]Adds a link as an attachment to the incident (only works for links related to enabled integrations )

FAQ

Does incident.io support custom slack slash commands? No, Slack does not allow applications to create custom slash commands as they require explicit approval and need to be consistent across all users of the application.