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Context

Many users are looking for Heartbeat monitoring functionality similar to what OpsGenie and other platforms provide. Heartbeat monitoring allows teams to monitor regular check-ins from services (like Prometheus, AlertManager, or other monitoring systems) and trigger alerts if expected check-ins are missed within a defined interval. This is particularly important for ensuring monitoring systems themselves are functioning properly.

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Answer

Currently, incident.io does not have native heartbeat monitoring functionality. While this feature has been frequently requested, it is not available in the platform at this time and is not on the immediate roadmap. As a workaround, you have several options:
  • Use a third-party uptime monitoring service where a native alert source is supported with incident.io (such as Checkly, Cronitor, uptime.com , or Pingdom);
  • If we don’t have a native alert source for your heartbeat monitoring tool, you can use incident.io ‘s custom HTTP alert source to trigger alerts via HTTP request.
  • Use a middleware service that can monitor for missed signals and then trigger alerts through incident.io .
If you’d like to see native heartbeat monitoring from incident.io in the future, please reach out to our Support team or send an e-mail to help@incident.io providing the details of your use case and we’ll look at adding your vote.