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Absolutely. By default, we’ll announce new incidents and their updates in a single channel:
  • Slack: your #incidents channel.
  • Microsoft Teams: the General channel of your Incidents team.
But you can redirect all announcements to a different channel (e.g. #engineers), or add conditional rules to call out specific incidents in a separate channel (e.g. announcing critical incidents in #customer-support too). You do this with announcement rules, configured in Settings → Announcements. Rules work the same way on both Slack and Microsoft Teams. See Announcements for the full guide to setting up templates and rules.
Don’t delete whichever channel you’re using for default announcements. On Slack, if you already had an #incidents channel when you installed our app, we’ll have created a channel called #incident-io-incidents instead, which you can rename to whatever you’d like.