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Creating incidents from a Slack message

You might have some messages that come through in e.g. :
  • your #customer-support or #legal channels;
  • a Slack Connect channel with your customers; or
  • a direct message from a colleague or client
that should actually be the basis of declaring an incident. To turn a message into an incident, simply click on the 3 dots in the top-right corner of the message and select ‘Create an incident’. Note: If this option does not show, you might need to click on ‘More message shortcuts’ (Slack orders your shortcuts based on usage, so incident shortcuts will become visible only if they’re in your most-used).

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Creating actions from a Slack message

In the heat of the incident, responders will usually quick-fire Slack messages you might want to turn into to-dos. From the incident’s channel ( #inc-… ) , all you need to do is react with the :boom: emoji to that message, and it’ll automatically create an action out of the message. Alternatively, you can use the same 3 dots shown in the previous section: just select ’ Create an action ’ instead of ’ Create an incident’ ! Remember you can also export those actions to your favourite issue tracker (Jira, GitHub, Linear etc.).