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Announcement posts let you control what information is shared when an incident is announced — including the fields, actions, and emojis that appear in the post. To customize announcements, go to Settings → Announcements. The announcements settings page Click Edit Announcement post to further customize the post. The Edit Announcement post view You can add more fields or actions, and see a preview of the announcement post as you configure it. Adding fields and actions with a live preview of the announcement post You can reorder fields, delete or add them, and configure which emojis appear next to them. Reordering fields and configuring emojis on an announcement post Learn more about announcement rules.

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FAQs

The announcement builder does not currently support free-form text or @mentioning Slack user groups directly in the announcement post.If you need to notify a specific team when an incident is announced, consider these alternatives:
  • Announce to the team’s Slack channel: Use announcement rules to post directly to the relevant team’s channel.
  • Invite the user group via a workflow: Set up a workflow to automatically invite the Slack user group to the incident channel.
  • Auto-subscribe to certain incidents: Encourage folks to auto-subscribe to incidents belonging to their team.