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incident.io allows you to customize various aspects of your instance to align with your organization’s branding. This article explains how to modify your instance name, URL, and icon.

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Changing your incident.io instance name

Your incident.io instance name is tied to your Slack workspace name. To change it:
  1. Contact incident.io support
  2. Request the instance name change, specifying your desired new instance name
  3. The support team will process your request and update the incident.io instance name

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Modifying your incident.io instance URL

To change your incident.io instance URL (e.g., from app.incident.io/oldname to app.incident.io/newname):
  1. Contact incident.io support
  2. Request a URL change, specifying your desired new URL
  3. The support team will process your request and update the URL

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Updating your incident.io instance icon

By default, your instance icon is synced from your Slack workspace. You can also upload a custom icon directly in Settings → Organization — this is available to all customers on both Slack and Microsoft Teams. To update via Slack:
  1. Change your Slack workspace icon following the official Slack instructions
  2. Wait for the next sync between Slack and incident.io
  3. The new icon will automatically appear in your incident.io instance
The daily sync between Slack and incident.io may take some time. If you don’t see the icon update within 48 hours, contact incident.io support.