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Using Shortcut to track your team’s tasks? Want to export your incident to-dos to Shortcut to keep everything centralized? This is how.

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What we can do with Shortcut

Our current integration is a fairly simple setup for now. In its present state, the integration lets you:
  1. Export your incident to-dos to Shortcut; and
  2. Sync the status of your tasks between Shortcut and incident.io, so you can work in Shortcut without worrying about updating statuses manually in incident.io!
An incident action's menu open on Export to Shortcut, alongside Export to Linear and Export to Jira You can also bulk-export follow-ups and use export templates to automatically route them to Shortcut based on conditions like incident type or severity. Changes in Shortcut update the linked follow-up: the story name becomes the title, its description carries over, the owner becomes the follow-up owner, and completing the story completes the follow-up.

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Setting Up

Adding Shortcut to incident.io is simple.
  1. Go to Settings > Integrations
Hit Connect next to Shortcut. The Integrations settings page with the Connect button next to Shortcut highlighted
  1. Get your API token
Log into your Shortcut account and head to Settings. The Shortcut account menu with Settings highlighted Go to API Tokens. API Tokens highlighted in the Shortcut account settings menu Give your API key an explicit name (e.g. incidentio), and click Generate Token. The Shortcut API Tokens page with a Token Name of incidentio, ready to Generate Token
  1. Copy-Paste the generated API key into the incident.io pop-up
The Add Shortcut Integration modal with the API Token field filled in and a Connect button That’s it! If you run into any issues, get in touch