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Documentation Index

Fetch the complete documentation index at: https://docs.incident.io/llms.txt

Use this file to discover all available pages before exploring further.

Registering a webhook in Jira Server means that changes to follow-ups that have been exported to Jira will sync back quickly. You’ll need to be a Global Administrator in Jira to register a webhook.

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1. Navigate to System → WebHooks

In Jira, use the cog menu in the top-right to enter System settings. You may need to enter your password to enter ‘administrator mode’. Near the bottom of the left-hand menu, select WebHooks under ‘Advanced’: Near the top-right, click ’ Create a WebHook ‘:

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2. Configure the destination

Name : ‘incident.io’ Status : Enabled URL : Check Settings → Integrations → Jira Server to find your webhook URL Description : Leave blank

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3. Add events

Under ‘Issue related events’, check ‘issue created’, ‘issue updated’, ‘issue deleted’, ‘issue link created’ and ‘issue link deleted’. All other events can be left disabled. If you configure a JQL filter here, incident.io will only be able to sync updates to issues matching that filter.

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4. Create the webhook

At the bottom of the page, ensure ’ Exclude body ’ is not checked, and click ’ Create ’.

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You’re all set up!

If your Jira Server is behind a firewall, you’ll need to ensure that the firewall allows outbound traffic to app.incident.io. Please contact your customer success manager if we can help with this.