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Using Linear to track your team’s tasks? Using Linear to triage your team’s tasks? This is how you can export your incident to-dos to Linear to keep everything centralized, and automatically assign tasks according to your incident schedules.

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What we can do with Linear

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Assign triage tickets automatically

If you use On-call with incident.io, you can combine this with Linear’s Triage functionality to automatically action triage tasks to who is currently on call on your incident.io schedules.

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→ Exporting follow-ups

  1. Export your incident follow-ups to Linear;
  2. Sync the status of your tasks between Linear and incident.io, so you can work in Linear without worrying about updating statuses manually in incident.io!
  1. Bulk Exports through the Follow-ups tab.
  1. Export templates, this enables you to pre-set values to fields that can be used when exporting follow-ups.
  1. Auto-exports to Linear, you can automate the export process of follow-ups based on certain incident criteria, such as severity, and specific custom fields such as responsible teams
… get in touch to give us your wishlist! Follow-ups can be Linear projects as well as issues. Set Create as to Project on an export template, or paste a project URL to connect an existing one.

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Create incident tickets in Linear

You can create incident tickets in Linear, keeping a record of your incidents alongside your team’s other work. Incident status can be synced to the Linear ticket using expressions in your template configuration. An incident ticket can be a project too. When it is, that incident’s follow-ups are moved into the project as they’re linked, so all of an incident’s work lands in one place. A follow-up whose template already sets a project keeps that project.

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Setting Up

Adding Linear to incident.io is simple.
  1. Go to Settings > Integrations
Hit Connect next to Linear.
  1. Log into Linear
We currently only support one single Linear workspace.
  1. Enable a Triage action for your team on Linear
In linear.app/settings/teams/your-team/triage, select Notify or Assign as a Triage action and click Use schedule to pick which incident.io schedule you want to automatically use. That’s it!

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FAQs

  • Status, Title, Description, and Assignee will all go from Linear to incident.
  • The Title and Description fields will go from incident to Linear.
  • Schedule name and times for the next 5 weeks will go from incident to Linear.
  • Linear will assign the person which comes from the first rota that is active
  • Example: If you have a rota 9am-5pm and a rota 5pm-12am, then we’ll return whoever is on shift for each of those. But if you have a first rota that’s 24/7, the person on that will always be assigned to the Linear triage tickets.