Outlook Calendar

Sometimes, you need to schedule meetings related to your incident. Perhaps a war room for everyone to sync their findings whilst an incident is ongoing, or a debrief about what happened once the incident is resolved. Our Outlook integration lets you attach events to an incident, and pulls through relevant information about when it is and who is attending.

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Installation

Go to Settings → Integrations, find Outlook Calendar and click Install. Click Install and you’ll be redirected to the Microsoft installation flow. Review the permissions we’re requesting and click Accept: Once you’ve completed the Microsoft authentication flow, you’ll be redirected back to incident.io:

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Scheduling a debrief

We can create the Outlook event for you, with the right people invited and other useful information filled in. Once your incident has been resolved, a Debrief row appears under Links in the incident’s sidebar, with a Schedule action: Pick a time and how long it should last, and we’ll create the event and link it to the incident. If you’d rather choose the invitees yourself or check when people are free, click Open in Outlook at the top of the form instead. We’ll take you to a pre-populated Outlook event, and you just need to choose a time and hit save:

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Linking an event from Outlook to an incident

In addition to scheduling a debrief for you, we can also link events created in Outlook to your incidents. You just need to create an event in Outlook which:

1. Has the incident identifier (e.g. INC-123) in the title or description
2. Invites the connected user

When this happens, we’ll automatically attach the event to your incident and message the relevant incident channel: If you identify the incident as a debrief meeting (i.e. a catch-up after the incident has been resolved), we’ll additionally let the channel know when it’s happening and who’s invited: Note that if you include the word “debrief” in the event (or whatever your preferred name for this term is, according to your debrief settings ), we’ll automatically attach the event as a debrief without prompting you first.

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Removing a linked event

If we automatically attach a debrief which should not be linked to your incident, you can unlink it by heading to the sidebar on the incident details page, clicking the debrief, and then clicking … > Unlink debrief: