Webex

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Webex

We can automatically create a Webex meeting whenever an incident is declared and attach it to the incident. This helps speed up your incident response and reduces the burden of manual tasks on responders.

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Installation

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1. Go to Settings → Integrations, find Webex

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2. Click Connect on the Webex integration

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3. Log in using a Webex organizational admin service account

Clicking Connect will redirect you to a Webex login page. Once you’ve logged in and authorized the connection, you’ll be redirected back to the dashboard.

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4. Enable auto creation of incident calls

With Webex installed, you can now configure it to automatically create Webex meetings for your incidents. Toggle on Automatically create incident calls

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Permissions

• spark-admin:people_read - Enables us to add Webex users as a catalog type, so that we can link Webex users to incident.io users.
• meeting:admin_schedule_write - Enables us to schedule meetings on behalf of others. This is used to create meetings for the incident lead.
• meeting:admin_schedule_read - Enables us to add an existing meeting to an incident. For example, if you have an ongoing meeting and want to use that as the incident call instead of the automatically created one.
• meeting:admin_participants_read - Enables us to track which users are taking part in the incident call, allowing this to be shown in the incident timeline.