Context
When creating a multi-select custom field, you have the option to either use a fixed list of options or allow users to add their own options. Once a custom field has been created with a fixed list, the UI prevents direct modification to change it to user-defined options.
Answer
While you cannot directly modify an existing fixed-list custom field to allow user-defined options, you can create a new custom field and migrate the existing data. Here’s how to transfer your data:
- Create a new custom field with user-defined options enabled
- Go to the incidents tab
- Filter for incidents that contain a specific value in the old custom field
- Use the bulk update feature to set the new custom field value
- Repeat this process for each distinct value in your old custom field
Note: If you encounter generic errors during bulk updates, this may be due to rate-limiting. To work around this, try reducing the size of your bulk update batch.
