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There are several ways users get added to your organization, depending on your setup.

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Adding users

MethodHow it works
SlackUsers are automatically created when they join an incident Slack channel or interact with incident.io in Slack. This is the most common way users are added.
SAML SSOUsers are created on their first sign-in through your identity provider. See SAML SSO setup for details.
SCIMUsers are automatically provisioned and deprovisioned from your identity provider. SCIM also manages permissions automatically. See SCIM provisioning for details.
Manual inviteInvite users at Settings → Users → Users tab by clicking Invite user. Select their base role and any custom roles during the invitation.

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Permissions

Each user has a base role (Standard, Admin, or Owner) that determines their core permissions, plus optional custom roles for additional permissions. This determines what they can do on the platform. See user roles and permissions for details. See seat types for details on seats and billing.

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Deactivating users

Users are automatically deactivated when they are deactivated in Slack. If you use SCIM, users are also deactivated when unassigned from the application in your identity provider. To manually deactivate a user, go to Settings → Users → Users tab, click the edit icon next to their name, and deactivate them.

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Duplicate users

If a user has multiple accounts (for example, from joining via both Slack and SAML with different email addresses), you can merge them. See duplicate users for details.