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incident.io also supports creating and writing your post-mortems directly in external tools like Google Docs, Confluence, Notion, or SharePoint. When someone creates a post-mortem from a template configured for external writing, the document is created in your external tool immediately, pre-populated with the structure from your template and context from the incident. To set this up, create a template with the External writing mode and configure an export destination in Settings > Post-mortems. See Templates for more on how templates work.

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Status tracking

External post-mortems have the same status workflow as in-app documents: In progress, In review, and Completed. This means you get the same visibility into post-mortem completion across your organization, regardless of where the writing happens.

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Attaching an existing document

If you’ve already written a post-mortem outside of incident.io, you can attach it to an incident by pasting the URL. We recognize links from Confluence, Google Docs, Notion, and SharePoint automatically. The document appears in the incident’s post-mortem section with a link to the external tool.

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Differences from in-app post-mortems

External documents don’t have access to the in-app editor features: AI generation, real-time collaboration, mentions, or comments. If you want those, use the in-app editor and export the finished document when you’re done. You can’t have both in-app and external post-mortem documents on the same incident.