Workflows that run on private incidents
Setting a workflow to run on private incidents needs a second permission, Manage workflows that run on private incidents, on top of Manage workflows. This can be granted through a team role, so a team can manage workflows that run on their own private incidents. A team-role holder needs it for every one of the workflow’s owning teams.Running a workflow on all private incidents (not just an owning team’s) always requires Manage workflows that
run on private incidents account-wide, since it reaches incidents no team has been given access to. Running on
private escalations is likewise account-level only, and a team role never grants it.
FAQs
Who can change which team owns a workflow?
Who can change which team owns a workflow?
Reassigning ownership always requires the Manage workflows permission granted account-wide. A team can manage a
workflow they own, but they can’t hand it to another team or remove their own team from it.
What happens to workflows with no owning team?
What happens to workflows with no owning team?
They can be managed by anyone who holds Manage workflows account-wide. Until you remove it from your base roles
(typically Standard), that’s everyone.
Can a workflow be owned by more than one team?
Can a workflow be owned by more than one team?
Yes. You can assign multiple owning teams, and a member of any one of them (with the permission granted to that
team) can manage the workflow.
Can admins still manage every workflow?
Can admins still manage every workflow?
Yes. Anyone who holds Manage workflows account-wide can manage any workflow, regardless of which team owns it.
Can a team run its workflows on private incidents?
Can a team run its workflows on private incidents?
Yes, if they hold the Manage workflows that run on private incidents permission for the workflow’s owning
team(s). They can then set the workflow to run on Private incidents for owning teams, the private incidents
those teams can access. To set a workflow to run on all private incidents requires the permission account-wide.
Who can change the private-incident scope on a workflow owned by several teams?
Who can change the private-incident scope on a workflow owned by several teams?
You need the Manage workflows that run on private incidents permission for every owning team (or
account-wide). On a workflow owned by teams A and B, holding it for only A isn’t enough. This is stricter than
Manage workflows itself, where holding it for any one owning team is sufficient, because the workflow can run on
the private incidents of any owning team, so whoever sets the scope needs authority over all of them.