Your default lifecycle can’t be owned by a team: it applies to every incident, so changes to it always need the
account-wide permission.
FAQs
Who can change which teams own an incident type?
Who can change which teams own an incident type?
Reassigning ownership always requires the Manage incident types permission granted account-wide. A team can
manage the configuration of a type they own, but they can’t hand it to another team or remove their own team from
it.
What happens to incident types with no owning team?
What happens to incident types with no owning team?
Nothing changes for them. They can only be managed by people who hold the Manage incident types permission
account-wide, the same as how every incident type behaves today.
Can a type be owned by more than one team?
Can a type be owned by more than one team?
Yes. You can assign multiple owning teams, and a member of any one of them (with the permission granted to that
team) can manage the type.
What about incident forms?
What about incident forms?
Form overrides for a team-owned incident type follow that type’s owning teams, so only the owning team can override
or edit them. Organization-wide forms that aren’t tied to a specific type still need the Manage incident types
permission granted account-wide. See Incident forms.
Can admins still manage every incident type and lifecycle?
Can admins still manage every incident type and lifecycle?
Yes. Anyone who holds the permission account-wide can manage any incident type or lifecycle, regardless of which
team owns it.