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Documentation Index

Fetch the complete documentation index at: https://docs.incident.io/llms.txt

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On-call notification policies let you define minimum notification requirements for responders across your organization. Instead of hoping everyone configures their notifications correctly, set a policy that specifies exactly which contact methods and timing your on-call teams need, and we’ll handle the rest. When a policy is active, responders who don’t meet the requirements are automatically notified and directed to update their preferences. You can also track compliance across your teams from the team members page.

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Creating a notification policy

  1. Navigate to Settings → Policies
  2. Select one of the On-call notifications templates, or create a custom policy using Create new policy
  3. Define the notification requirements your on-call responders must meet
You can set requirements as broad or specific as you need. For example, you might require that all on-call responders have at least a mobile app notification, a voice call, and an SMS notification configured.
Start with the on-call notification template for sensible defaults, then adjust the requirements to match your organization’s needs.

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How compliance works

Once your policy is active, we check each responder’s notification preferences against your defined requirements. Responders who don’t meet the policy are considered non-compliant and receive reminders through multiple channels:
  • Slack: a direct message linking to their notification preferences
  • Email: a reminder with instructions on what needs updating
  • Dashboard: a notification in the home page timeline panel
Each reminder directs the responder to their notification preferences, where they can see exactly which settings need to change to meet the policy.

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Tracking readiness across your teams

The team members page includes an On-call notifications column that shows a ready or not-ready indicator for each user based on your active notification policy. Use this to quickly identify responders who still need to update their settings. For a historical view into notification configuration trends and per-user breakdowns, see On-call readiness insights.

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Policy reports

Schedule regular reports to stay on top of compliance across your organization. Reports can be sent daily, weekly, or monthly to a Slack channel or email address of your choice, summarizing any outstanding policy violations. Configure reports from Settings → Policies by selecting the report frequency and delivery destination.