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Download our mobile appIf you’d like the best possible experience as a responder, download our mobile app here.
When you are paged, we’ll try and contact you according to your notification rules. By default, assuming you’ve enabled them, this will include:
  • Push notification
  • Phone call
  • SMS
  • Email
  • Slack direct message
For both push notifications, phone calls and SMS messages, there are steps you can take to ensure you get notified, regardless of what your phone’s silent mode and do-not-disturb settings are set up like.

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Phone calls + SMS

To receive phone calls and SMS that bypass silent mode and Do Not Disturb, you’ll need to save the incident.io contact and enable Emergency Bypass.
  1. Add the incident.io contact card to your phone’s contacts
  2. Open the Contacts app and tap Lists in the top-left corner
  3. Select All Contacts — do not use the “incident.io” section (see note below)
  4. Find and open the incident.io On-call contact
  5. Tap Edit, then tap Ringtone
  6. Enable Emergency Bypass so calls ring even when your phone is silenced
  7. Repeat for Text Tone if you want SMS alerts to bypass silent mode
  8. Tap Done to save
Note for iOS 18+ users: You may see an “incident.io” section in your Contacts app. There’s a known Apple bug where editing contacts from this section causes the screen to become stuck. Always edit from “All Contacts” instead. We’ve reported this to Apple.
emergency-bypass-steps.png Testing: Send yourself a test page from your incident.io dashboard while your device is locked and silenced to confirm calls come through.

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Push notifications

iOS has a concept of Critical notifications, which are push notifications that’ll make a noise, regardless of whether your phone is on silent, or if you are in sleep/do-not-disturb. The incident.io app supports these natively so as long as you agreed to these notifications during set up of the app, you’ll receive them. If you did not agree to them, you’ll see a warning on the home screen of the app. To enable these notifications, open the Settings app on your phone, scroll down to incident.io, select Notifications and then enable critical notifications.
Please note that the following settings in iOS could interfere with push notifications:
  • Announcing notifications: if you have toggled “Announce notifications” in your incident.io app settings, sounds might go through connected AirPods or other devices when your device is locked.
  • Screen Time: if you have a time limit set on your device, iOS might not deliver notifications correctly. Consider adding the incident.io app to your list of “Always on” apps.
Custom notification sounds For push notifications, you can pick a custom notification sound from Notifications > Notification sounds. If you want the notification to make a sound for a long time, we have notification sounds ranging from 1 second to 2 minutes long. Contact card If you’re unable to provide contacts permission, you can still manually download our contact card here - however you’ll need to periodically update it yourself as we may add phone numbers from time to time.