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Bring your team’s time-off from HiBob into incident.io, so we can surface holidays alongside your On-call schedule shifts.

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Import via calendar feed

For most teams, a calendar feed is the simplest way to bring in HiBob time-off:
  • From the sidebar menu, head to the people’s time off view
  • In the top right, click Filters and select which parts of your organization or which people whose holidays you want to subscribe to
    • If you care about everyone, add “None”, otherwise HiBob just generates a feed of company events without people’s names
  • On the top right, click “Sync with external calendar”, pick “Filtered view” and copy the URL
  • Follow the steps in Import holidays with calendar feeds to use this calendar feed in incident.io

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Connect HiBob directly

Direct HRIS integrations are available on the Enterprise plan, and you’ll need the Manage organisation settings permission to install one.
To connect HiBob, you’ll create a service user in HiBob, give it a permission group, and paste its credentials into incident.io. Keep both HiBob and incident.io open as you work through the steps below.

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1. Start the connection in incident.io

First, head to Settings → Integrations → HiBob within the incident.io dashboard and click Connect to start. The connection flow will ask for a service user ID and token, which you’ll create in the next steps.

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2. Create a service user in HiBob

  1. In HiBob, head to System Settings
  2. Within Integrations, select Service users
  3. Click Create service user
  4. Enter a Display name and click Create
  5. Copy the ID and Token shown on the confirmation screen and keep them somewhere safe. You’ll need them to finish linking, and the token won’t be shown again.
  6. Click Go to permission groups

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3. Create a permission group

  1. Click Create permission group, then select Service user
  2. Enter a Group name and select the service user you just created under Select service users
  3. Click Create and confirm the changes
  4. Open the People’s data tab and click Access data for
  5. Click Edit permissions and choose Select people by condition
  6. In the pop-up, select the relevant Lifecycle statuses (typically Hired, Employed, and Terminated) and click Apply
  7. Grant the group the following permissions, then click Save and Apply:
    • People > Basic info
    • People > Work contact details
    • Time off > Requests
    • Time off > See who’s out today
    • Time off > Balance

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4. Finish linking in incident.io

Back in incident.io, enter the service user ID and Token from step 2 to finish linking your account.