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In the heat of the moment, responders don’t always have time to digest lots of information or communicate externally what’s going on. Often it’s hard to switch context and spend some precious minutes repeatedly updating summaries or statuses. This is where suggested summaries comes in. We take a collection of information drawn from the incident and use AI to help pull out the important information for you such as the problem, the impact, anything that may have caused it, and the next steps that will be taken to help resolve it. This lets you quickly confirm if the summary is accurate and edit it if you want more detail before rapidly getting on with resolving the incident. Overall, this means your incident summaries are more up to date and in a standard format - allowing newcomers to quickly understand where the incident is and help out.

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Demo

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Generate button

You can also generate a summary on demand using the Generate button in the dashboard. It’s available in the summary editor and in the Resolve incident drawer.

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Configuration

Suggested summaries are available to Team, Pro and Enterprise customers. It is “on” by default. To check if it’s enabled, head to Settings > AI.

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FAQs

Please find more details in this article.