Skip to main content
Suggested follow-ups are given when an incident is resolved. We look back through the channel and spot anywhere follow-ups were discussed. We then match these against actions and follow-ups that are already created. If we spot any that we think are missing we’ll bring them up as suggestions within the channel. You can then easily create follow-ups off the back of these suggestions.

​
Demo

​
Configuration

Suggested follow-ups are available to Team, Pro and Enterprise customers. It is “on” by default. To check if it’s enabled, head to Settings > AI. The AI settings page, with Suggest follow-ups toggled on

​
FAQs

Please find more details in this article.