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Suggested follow-ups are given when an incident is resolved. We look back through the channel and spot anywhere follow-ups were discussed. We then match these against actions and follow-ups that are already created. If we spot any that we think are missing we’ll bring them up as suggestions within the channel. You can then easily create follow-ups off the back of these suggestions.

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Demo

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Configuration

Suggested follow-ups are available to Team, Pro and Enterprise customers. It is “on” by default. To check if it’s enabled, head to Settings > AI.

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FAQs

Please find more details in this article.