Deleting call notes

If you need to delete the call notes and transcripts that incident.io keeps from your incident calls, for example to purge sensitive content, you have two options. If you’ve turned on call recording, deleting call notes will delete the recordings too. Recording is off by default, so unless you’ve turned it on, there are no recordings to delete.

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1. Manually delete call notes

When you open the call notes on an incident page, you can delete them via the “three dots” menu on the upper right:

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2. Automatic deletion

You can also configure your call notes to be automatically deleted 7, 14 or 90 days after the call ends. This can be set in Settings → Calls → Scribe.

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What happens when my call notes are deleted?

When we delete call notes via either of the above methods, we:

• Permanently delete the raw transcripts, the names of the speakers and, if you’ve turned on call recording, the recordings
• Archive / “soft delete” the other information generated from the transcripts, namely:
  • Summaries
  • Current topics
  • Key moments