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Scribe is incident.io’s AI-powered transcription and summarization feature for incident calls. It allows you to automatically generate transcripts and summaries of your calls, making it easy to keep track of important discussions and action items. We understand that during incident calls, there may be times when you need to discuss sensitive or private information that you don’t want transcribed. That’s why we’ve introduced the ability to add or remove Scribe from your calls on the fly.

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When to use this feature

Some situations where you may want to temporarily remove Scribe from your calls include:
  • Discussing sensitive customer data or PII
  • Whenever you need to have “off the record” conversations during an incident
Remember, you can always add Scribe again once you’re ready to resume capturing the incident discussion in the transcript and summary. We hope this new feature gives you more control and flexibility in how you leverage AI transcription during incident response. If you have any other questions, feel free to reach out to our support team.

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How to add or remove Scribe during a call

You can now easily add or remove Scribe transcription at any point during an incident call using the web dashboard, Slack, or Microsoft Teams.
Scribe currently supports Zoom, Google Meet & Microsoft Teams integrations.

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Managing Scribe for Zoom and Google Meet calls

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Web dashboard

  1. During an incident call, open the call notes drawer from the incident page
  2. Click on the toolbar to expand it, and click ‘Remove Scribe from the call’
  3. To add scribe back, simply click ‘Add Scribe to call’ in the same toolbar
Screenshot 2025-07-07 at 11.31.29.png Screenshot 2025-06-30 at 11.20.55.png

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Slack

While an incident call is active, we’ll show you buttons to add or remove Scribe based on the current status of Scribe in your call. Screenshot 2025-07-07 at 11.31.05.png Screenshot 2025-07-07 at 11.32.03.png

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Microsoft Teams

As in Slack, when an incident call is active, we’ll show you buttons to add or remove Scribe based on the current status of Scribe in your call. Screenshot 2025-06-30 at 22.39.34.png Screenshot 2025-07-01 at 11.24.44.png

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Managing Scribe for Microsoft Teams online meetings

We don’t track live call information for Microsoft Teams online meetings, so Scribe can only be manually added.

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Web dashboard

You can add Scribe to a call using the “Add Scribe” button on the incident details page. image.png

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Slack

You can add Scribe to a call from the incident call modal, which can be accessed via /inc call or /inc scribe image.png

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Deleting incident call notes

In the event that sensitive or private information is accidentally transcribed, call notes can be easily deleted, removing trace of the information from the dashboard, Slack and Microsoft Teams.

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Web dashboard

Navigate to the relevant incident and select the call notes containing sensitive information. The call notes drawer will open. Screenshot 2025-07-10 at 14.52.30.png Click the three dots in the top-right corner to open the actions menu, and click “Delete notes”. You will be prompted with a confirmation modal before proceeding. Once deleted:
  • Transcripts and summaries will no longer be visible via the dashboard
  • Summaries and key call information posted in incident channels will be deleted or re-rendered without the deleted notes
  • Scribe will be removed if currently active in the incident call
Screenshot 2025-07-10 at 14.50.03.png

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Accessing transcripts via the API

You can export call sessions and their transcripts programmatically, for example to archive them or analyze them in your own tooling. First, create an API key in API keys with the View call transcripts permission (call_transcripts_viewer). Keys with this permission can read transcripts for any incident they can access: that means public incidents, unless the key is also granted access to private ones. Exporting is a two step process:
  1. List an incident’s call sessions using the Call Sessions endpoint
  2. For each session, page through its transcript using the Call Transcript Entries endpoint
Each transcript entry contains the participant’s name, when they started speaking, what was said, and whether it was spoken aloud or sent as an in-call chat message. Entries are returned oldest first: keep requesting with the after value from pagination_meta until the response no longer includes one, at which point you have the full transcript. A few things to be aware of:
  • If your organization has turned off transcript viewing in Scribe settings, the API returns empty results, matching the dashboard
  • Deleted call notes are gone from the API too, in the same way they’re removed from the dashboard, Slack and Microsoft Teams
  • A live call’s transcript is available while the call is ongoing, so you can also poll for new entries rather than waiting for the call to end