Changing a user’s seat type
You can manage seat assignments from Settings > Users. For Responder seats, users who take any of the Responder actions listed at seat types & viewers will automatically be upgraded to a Responder seat. For On-call, we’ll ask you to confirm seat assignment for a user when you:- Add them to a schedule
- Add them to an escalation path
- You manually downgrade them in Settings > Users
- Their account is deactivated (via Slack, Microsoft Teams, or SCIM) — see Deleting users
Adding seats
How you add seats depends on your plan.Team plan
On the Team plan, just assign seats as you need them. We’ll bill you prorated on your next invoice (see Billing methods).Pro and Enterprise plans
On the Pro and Enterprise plans you can always purchase additional On-call and Responder seats by contacting your account manager. You can also purchase On-call seats self-serve from Settings > Billing. Additional seats will be purchased at your agreed contract rate, and provisioned immediately and invoiced on your next invoice.- Only users with Admin or Billing permissions can purchase seats.
- Seats will be charged at your contract rate, pro rata to the end of your subscription term (co-term).
- We will send an invoice for the purchased seats to your billing contact within a few days.