Moving to Pro or Enterprise plan
Upgrades to Pro or Enterprise plans always go through sales:
- Contact us at help@incident.io to discuss your requirements
- We’ll help set up a trial if needed
- Work with sales to finalize contract details
Moving to Team plan
The Team plan is a self-serve upgrade from the Basic plan. Upgrade through your billing settings.
If you’re currently on a Pro or Enterprise trial, contact support to move to Basic first.
Downgrading to Basic plan
To downgrade to the Basic (free) plan:
- Contact support to request the downgrade
- If you’ve recently paid for a subscription, you may be eligible for a prorated refund
- Downgrading removes access to premium features — see the pricing page for what’s included in each plan
The Basic plan has a limit of 5 responder/on-call seats. If you’re downgrading to Basic, ensure you have no more than 5 active responders by changing excess users to “Viewer only” access.
