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Documentation Index

Fetch the complete documentation index at: https://docs.incident.io/llms.txt

Use this file to discover all available pages before exploring further.

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Moving to Pro or Enterprise plan

Upgrades to Pro or Enterprise plans always go through sales:
  1. Contact us at help@incident.io to discuss your requirements
  2. We’ll help set up a trial if needed
  3. Work with sales to finalize contract details

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Moving to Team plan

The Team plan is a self-serve upgrade from the Basic plan. Upgrade through your billing settings. If you’re currently on a Pro or Enterprise trial, contact support to move to Basic first.

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Downgrading to Basic plan

To downgrade to the Basic (free) plan:
  1. Contact support to request the downgrade
  2. If you’ve recently paid for a subscription, you may be eligible for a prorated refund
  3. Downgrading removes access to premium features — see the pricing page for what’s included in each plan
The Basic plan has a limit of 5 responder/on-call seats. If you’re downgrading to Basic, ensure you have no more than 5 active responders by changing excess users to “Viewer only” access.