What have we built?
- We have ported all our Slack app features to work the same as a Slack Workspace level install
- The incident.io Slack app can be accessed in any Slack Workspaces within the same Slack Enterprise Grid. You can also configure which Slack Workspaces do and do not have access.
- The Web Dashboard experience has been improved to cater for a Slack Enterprise Grid install with the following features:
- Organization name and logo is set to Slack Enterprise Grid name and logo
- Homepage shows Incidents from workspaces you have access to by default. Also able to view incidents from other workspaces.
- Filter by Workspace in Incidents, Followups and Insights pages
- Set Incident Workspace as a Workflow condition
- Define Incident Workspaces for Incident Triggers (PagerDuty, Opsgenie, etc)
- Public API
- Creating incidents now accept a Slack Team ID to define which Workspace to declare an incident in
- Incidents will include Slack Team ID of the Workspace that an incident was declared in
Criteria for Installing into Slack Enterprise Grid
To enable to install incident.io into a Slack Enterprise Grid, your organization needs to fulfill the following criteria:- Be on an incident.io Enterprise plan
- Have exactly one Slack Workspace have incident.io installed within a Slack Enterprise Grid. We currently don’t support the merging of incident.io accounts.