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Context

When configuring messages in workflows or nudges for incidents, you may want to include a mention of the Incident Lead to ensure they are notified. This requires using the correct syntax to properly mention the user in Slack.

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Answer

To mention the Incident Lead in a Slack nudge prompt, simply use Incident->Incident Lead in your configuration. The system will automatically handle the proper Slack mention formatting - there’s no need to add the @ symbol before the variable. Example: image.png