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Context

Teams often need to notify members when on-call schedules change, including who is coming on/off duty. Setting up automated Slack notifications helps keep everyone informed of these schedule changes.

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Answer

You can configure automated Slack notifications for on-call schedule changes using workflows. Here’s how to set it up:
  1. Navigate to Workflows and create a new workflow
  2. Select “An On-call schedule shift changes” as the trigger
  3. Add a Slack message action and choose your destination channel
  4. In the message, you can use these variables to display shift information:
  • “Previously on-call users” - Shows who was on call
  • “Currently on-call users” - Shows who is now on call
Workflow configuration showing message setup with variables for previously and currently on-call users
Important notes:
  • Individual users can set up personal notifications through User Preferences for shift notifications