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Still running into issues when trying to integrate Confluence to incident.io via our Atlassian Marketplace app? No worries! This can be sorted but the trick here might be that you need to hit Get it now twice - below is a recording outlining this step-by-step:
  1. Visit our Atlassian Marketplace listing .
  2. Click on ” Get it now ” to install our app into your Confluence site.
  3. Select the Confluence site and hit the ” Review” button.
  4. You should see the Review and install section with permissions required, where you will need to hit the ” Get it now ”.
  5. You should see the incident.io app in this page, click on the row to expand it, then click on the ” Get it now ” button once more.
  6. Select the Confluence site and hit the ” Review” button again to get to another set of permissions where you’ll need to click on the ” Get it now ” button another time.
  7. A pop-up should display in the bottom left-hand corner outlining the progression of this - once it’s completed and you see the message incident.io completed successfully hit the ” Manage apps” button.
  8. Click on the Take me there redirect option to land on the Connected Apps section where you need to search for incident.io → hit ” View app details” for the Confluence one. Note : you might find two similar results containing the Jira one as well, but in this case the focus is on the Confluence one.
  9. On the redirected page make sure you hit the three horizontal dots next to the ” Uninstall” button, which is another button called ” Get started ”.
  10. You will be navigated to a page with a ” Link an incident.io organisation ” button. Click on it and you will be navigated to the incident.io dashboard.
  11. Within incident.io dashboard, verify the incident.io organisation that you’d like to connect to is correctly selected. Hit the ” Connect ” button.
Integration completed Still have questions? Let us know at help@incident.io and we’ll be happy to help