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Context

It’s often desirable to be able to customize the “from” email address for status page notifications and subscription confirmations to use a custom domain instead of the default no-reply@status.incident.io address.

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Answer

Currently, all status page email notifications are sent from no-reply@status.incident.io and this cannot be customized. However, you can configure a reply-to email address that subscribers will be directed to when they reply to incident notifications. Here’s what you need to know about status page email notifications:
  • All status page emails will be sent from no-reply@status.incident.io
  • You can set up a custom reply-to email address for incident notifications:
    1. Go to your status page settings
    2. Navigate to the Subscriptions section
    3. Enter your preferred reply-to email address
    4. Click Save
  • The reply-to address will only work for incident notification emails, not for subscription confirmation emails
Note: If this is a feature you’d like to see supported in the future, please let us know at help@incident.io and we’ll make sure to add your vote.