Create an alert source

It’s now possible to choose exactly when and how you want to create incidents through alert routes! In this article, we’ll walk you through the steps to customize when incidents are automatically declared when an alert is received based on your Teams.

​

Create an alert source

1. Head over to the alert sources tab within the incident.io dashboard.
2. Create a new alert source and follow the steps to set it up.
3. We’re going to create a custom attribute for the Team associated with this alert, which we’re going to parse from the title attribute of the alert payload.

​

Create an alert route

1. Now go to the alert routes tab and create a new alert route.
2. Follow the steps to select your new alert source and choose how you want to filter and group these alerts.
3. In the ‘Create incidents’ section you can click ‘Add filter’ under ‘Filtering’ to choose the conditions under which you’d like incidents to be automatically declared.

4. In this case, under ‘Create an incident when alerts match the following criteria’, we’ll only declare incidents when the Team is one of the teams we’ve chosen

5. Make sure to set up an escalation path so that you can still be paged for alerts that are assigned to other teams.
6. Click ‘Continue’ to save your changes and create your alert route.

Now, any alerts that are processed through this alert route will still page you and your team through the escalation path that you set up, but incidents will only automatically be declared for any alerts that are relevant to the teams you chose.