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By default, we create a channel in Slack or Microsoft Teams for every incident as a dedicated space to collaborate and coordinate response. We understand that for some low severity incidents, creating a channel might not be necessary - so we’ve introduced the flexibility to configure whether to create channels per Incident Type. If you realise part way through the incident that it does need a channel after all, no worries! You can manually create a channel directly from the dashboard or incident announcement.

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Setting Up

To configure this feature, navigate to Settings > Incident Types . For your chosen Incident Type, toggle on ‘Skip channel creation’ and optionally set extra conditions, for example only skipping channel creation for Minor incidents. Screenshot 2025-04-28 at 15.14.03.png

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Manually creating channels

If you decide your incident does warrant a channel after all, you can trigger channel creation from the dashboard, or the incident announcement post. Screenshot 2025-04-28 at 15.28.03.png Screenshot 2025-05-20 at 10.45.42.png