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When communicating with on-premise services e.g. Jira Server, or other services which may enforce IP-allowlisting (e.g. Gitlab or GitHub), we use specific IP addresses. Some services, when run in an on-premise or enterprise SaaS configuration, encourage you to use IP addresses to filter traffic from unknown sources, however we strongly recommend that you use additional strategies to secure your instance, including SSL/TLS.

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IP addresses

The following IP addresses are currently used: 
34.91.219.113
34.32.171.26
146.148.114.148
104.155.67.8
If using our AI SRE product, access must be allowed from additional IP addresses: 
34.52.216.178
34.140.142.231
35.204.31.148
35.204.114.23

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Further information

All IP addresses stated above are reserved solely for incident.io application usage only, and not shared with other organisations or infrastructure. We will send notice 2 weeks in advance of any changes to this list, to all customers using an integration dependant on these addresses. All requests from incident.io to on-premise integrations are made using secure cryptography to protect data in transit.
To ensure changes to follow-ups in Jira Server specifically sync back to incident.io, you’ll need to register a webhook. Learn how to do that here .