Importing historical incidents from ServiceNow
Bring your incident history from ServiceNow into incident.io, so your reporting and insights cover more than just the incidents you declare from now on.
If you’re moving from ServiceNow to incident.io, you can bring your incident history with you rather than starting your reporting from a blank slate.
ServiceNow’s incident management module treats incidents as tickets, tracked through a queue rather than a live response. incident.io models an incident as an active event with a severity, timeline, and responders, so bringing your history across means mapping each ticket to that shape. We have a tool that does this for you. If you’d like to get started, contact support and we’ll run the import with you.
For the general approach to bringing incident history into incident.io, including what’s worth mapping over and how the API works, see importing historical incidents.