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Assistant is an AI feature aimed at simplifying historical incident analysis, by exploring patterns, spotting anomalies, and building insightful charts.

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Demo

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Configuration

Assistant is available to Team, Pro and Enterprise customers. It is “on” by default. To check if it’s enabled, head to Settings > AI.

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FAQ

What questions can Assistant answer? Assistants knowledge of your incident history is powered by a single table, aggregated by incident. This table is equipped with:
  • Incident IDs
  • Type, Severity, Status & Mode
  • Summary
  • Names of the incident reporter, lead and active participants
  • Timestamps for your incident lifecycle
  • Custom fields
  • Workload
  • The number of Follow-ups & Actions completed/outstanding
This enables Assistant to answer questions like:
  • What is causing incident workload in my team?
  • How is median time to mitigate changing over time?
  • Which teams have the most outstanding follow-ups? Does that increase mean time to resolution?
Since the data is aggregated by incident, Assistant can’t answer questions on an individual basis on Workload, Post-Incident Tasks or Follow-ups. How do you use AI? Please find more details in this article. How do you handle private incidents? No data from private incidents is accessible via Assistant.