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POST
/
v1
/
incidents
Create
curl --request POST \
  --url https://api.incident.io/v1/incidents \
  --header 'Content-Type: application/json' \
  --data @- <<EOF
{
  "custom_field_entries": [
    {
      "custom_field_id": "01FCNDV6P870EA6S7TK1DSYDG0",
      "values": [
        {
          "id": "01FCNDV6P870EA6S7TK1DSYDG0",
          "value_catalog_entry_id": "01FCNDV6P870EA6S7TK1DSYDG0",
          "value_link": "https://google.com/",
          "value_numeric": "123.456",
          "value_option_id": "01FCNDV6P870EA6S7TK1DSYDG0",
          "value_text": "This is my text field, I hope you like it",
          "value_timestamp": ""
        }
      ]
    }
  ],
  "idempotency_key": "alert-uuid",
  "incident_role_assignments": [
    {
      "assignee": {
        "email": "bob@example.com",
        "id": "01G0J1EXE7AXZ2C93K61WBPYEH",
        "slack_user_id": "USER123"
      },
      "incident_role_id": "01FH5TZRWMNAFB0DZ23FD1TV96"
    }
  ],
  "incident_type_id": "01FH5TZRWMNAFB0DZ23FD1TV96",
  "mode": "real",
  "name": "Our database is sad",
  "severity_id": "01FH5TZRWMNAFB0DZ23FD1TV96",
  "slack_team_id": "T02A1FSLE8J",
  "source_message_channel_id": "C02AW36C1M5",
  "source_message_timestamp": "1653650280.526509",
  "status": "triage",
  "summary": "Our database is really really sad, and we don't know why yet.",
  "visibility": "public"
}
EOF
{
  "incident": {
    "call_url": "https://zoom.us/foo",
    "created_at": "2021-08-17T13:28:57.801578Z",
    "creator": {
      "api_key": {
        "id": "01FCNDV6P870EA6S7TK1DSYDG0",
        "name": "My test API key"
      },
      "user": {
        "email": "lisa@incident.io",
        "id": "01FCNDV6P870EA6S7TK1DSYDG0",
        "name": "Lisa Karlin Curtis",
        "role": "viewer",
        "slack_user_id": "U02AYNF2XJM"
      }
    },
    "custom_field_entries": [
      {
        "custom_field": {
          "description": "Which team is impacted by this issue",
          "field_type": "single_select",
          "id": "01FCNDV6P870EA6S7TK1DSYDG0",
          "name": "Affected Team",
          "options": [
            {
              "custom_field_id": "01FCNDV6P870EA6S7TK1DSYDG0",
              "id": "01FCNDV6P870EA6S7TK1DSYDG0",
              "sort_key": 10,
              "value": "Product"
            }
          ]
        },
        "values": [
          {
            "value_catalog_entry": {
              "aliases": [
                "lawrence@incident.io",
                "lawrence"
              ],
              "external_id": "761722cd-d1d7-477b-ac7e-90f9e079dc33",
              "id": "01FCNDV6P870EA6S7TK1DSYDG0",
              "name": "Primary On-call"
            },
            "value_link": "https://google.com/",
            "value_numeric": "123.456",
            "value_option": {
              "custom_field_id": "01FCNDV6P870EA6S7TK1DSYDG0",
              "id": "01FCNDV6P870EA6S7TK1DSYDG0",
              "sort_key": 10,
              "value": "Product"
            },
            "value_text": "This is my text field, I hope you like it"
          }
        ]
      }
    ],
    "id": "01FDAG4SAP5TYPT98WGR2N7W91",
    "incident_role_assignments": [
      {
        "assignee": {
          "email": "lisa@incident.io",
          "id": "01FCNDV6P870EA6S7TK1DSYDG0",
          "name": "Lisa Karlin Curtis",
          "role": "viewer",
          "slack_user_id": "U02AYNF2XJM"
        },
        "role": {
          "created_at": "2021-08-17T13:28:57.801578Z",
          "description": "The person currently coordinating the incident",
          "id": "01FCNDV6P870EA6S7TK1DSYDG0",
          "instructions": "Take point on the incident; Make sure people are clear on responsibilities",
          "name": "Incident Lead",
          "required": false,
          "role_type": "lead",
          "shortform": "lead",
          "updated_at": "2021-08-17T13:28:57.801578Z"
        }
      }
    ],
    "incident_type": {
      "create_in_triage": "always",
      "created_at": "2021-08-17T13:28:57.801578Z",
      "description": "Customer facing production outages",
      "id": "01FCNDV6P870EA6S7TK1DSYDG0",
      "is_default": false,
      "name": "Production Outage",
      "private_incidents_only": false,
      "updated_at": "2021-08-17T13:28:57.801578Z"
    },
    "mode": "real",
    "name": "Our database is sad",
    "permalink": "https://app.incident.io/incidents/123",
    "postmortem_document_url": "https://docs.google.com/my_doc_id",
    "reference": "INC-123",
    "severity": {
      "created_at": "2021-08-17T13:28:57.801578Z",
      "description": "Issues with **low impact**.",
      "id": "01FCNDV6P870EA6S7TK1DSYDG0",
      "name": "Minor",
      "rank": 1,
      "updated_at": "2021-08-17T13:28:57.801578Z"
    },
    "slack_channel_id": "C02AW36C1M5",
    "slack_channel_name": "inc-165-green-parrot",
    "slack_team_id": "T02A1FSLE8J",
    "status": "triage",
    "summary": "Our database is really really sad, and we don't know why yet.",
    "timestamps": [
      {
        "last_occurred_at": "2021-08-17T13:28:57.801578Z",
        "name": "last_activity"
      }
    ],
    "updated_at": "2021-08-17T13:28:57.801578Z",
    "visibility": "public"
  }
}

Body

application/json
​
idempotency_key
string
required

Unique string used to de-duplicate incident create requests

Example:

"alert-uuid"

​
visibility
enum<string>
required

Whether the incident should be open to anyone in your Slack workspace (public), or invite-only (private). For more information on Private Incidents see our help centre.

Available options:
public,
private
Example:

"public"

​
custom_field_entries
object[]

Set the incident's custom fields to these values

Example:
[
  {
    "custom_field_id": "01FCNDV6P870EA6S7TK1DSYDG0",
    "values": [
      {
        "id": "01FCNDV6P870EA6S7TK1DSYDG0",
        "value_catalog_entry_id": "01FCNDV6P870EA6S7TK1DSYDG0",
        "value_link": "https://google.com/",
        "value_numeric": "123.456",
        "value_option_id": "01FCNDV6P870EA6S7TK1DSYDG0",
        "value_text": "This is my text field, I hope you like it",
        "value_timestamp": ""
      }
    ]
  }
]
​
incident_role_assignments
object[]

Assign incident roles to these people

Example:
[
  {
    "assignee": {
      "email": "bob@example.com",
      "id": "01G0J1EXE7AXZ2C93K61WBPYEH",
      "slack_user_id": "USER123"
    },
    "incident_role_id": "01FH5TZRWMNAFB0DZ23FD1TV96"
  }
]
​
incident_type_id
string

Incident type to create this incident as

Example:

"01FH5TZRWMNAFB0DZ23FD1TV96"

​
mode
enum<string>

Whether the incident is real or test

Available options:
real,
test
Example:

"real"

​
name
string

Explanation of the incident

Example:

"Our database is sad"

​
severity_id
string

Severity to create incident as

Example:

"01FH5TZRWMNAFB0DZ23FD1TV96"

​
slack_team_id
string

ID of the Slack team / workspace. This is only required if you are using a Slack Enterprise Grid with multiple teams.

Example:

"T02A1FSLE8J"

​
source_message_channel_id
string

Channel ID of the source message, if this incident was created from one

Example:

"C02AW36C1M5"

​
source_message_timestamp
string

Timestamp of the source message, if this incident was created from one

Example:

"1653650280.526509"

​
status
enum<string>

Current status of the incident

Available options:
triage,
investigating,
fixing,
monitoring,
closed,
declined
Example:

"triage"

​
summary
string

Detailed description of the incident

Example:

"Our database is really really sad, and we don't know why yet."

Response

200 - application/json

OK response.

​
incident
object
required
Example:
{
  "call_url": "https://zoom.us/foo",
  "created_at": "2021-08-17T13:28:57.801578Z",
  "creator": {
    "api_key": {
      "id": "01FCNDV6P870EA6S7TK1DSYDG0",
      "name": "My test API key"
    },
    "user": {
      "email": "lisa@incident.io",
      "id": "01FCNDV6P870EA6S7TK1DSYDG0",
      "name": "Lisa Karlin Curtis",
      "role": "viewer",
      "slack_user_id": "U02AYNF2XJM"
    }
  },
  "custom_field_entries": [
    {
      "custom_field": {
        "description": "Which team is impacted by this issue",
        "field_type": "single_select",
        "id": "01FCNDV6P870EA6S7TK1DSYDG0",
        "name": "Affected Team",
        "options": [
          {
            "custom_field_id": "01FCNDV6P870EA6S7TK1DSYDG0",
            "id": "01FCNDV6P870EA6S7TK1DSYDG0",
            "sort_key": 10,
            "value": "Product"
          }
        ]
      },
      "values": [
        {
          "value_catalog_entry": {
            "aliases": ["lawrence@incident.io", "lawrence"],
            "external_id": "761722cd-d1d7-477b-ac7e-90f9e079dc33",
            "id": "01FCNDV6P870EA6S7TK1DSYDG0",
            "name": "Primary On-call"
          },
          "value_link": "https://google.com/",
          "value_numeric": "123.456",
          "value_option": {
            "custom_field_id": "01FCNDV6P870EA6S7TK1DSYDG0",
            "id": "01FCNDV6P870EA6S7TK1DSYDG0",
            "sort_key": 10,
            "value": "Product"
          },
          "value_text": "This is my text field, I hope you like it"
        }
      ]
    }
  ],
  "id": "01FDAG4SAP5TYPT98WGR2N7W91",
  "incident_role_assignments": [
    {
      "assignee": {
        "email": "lisa@incident.io",
        "id": "01FCNDV6P870EA6S7TK1DSYDG0",
        "name": "Lisa Karlin Curtis",
        "role": "viewer",
        "slack_user_id": "U02AYNF2XJM"
      },
      "role": {
        "created_at": "2021-08-17T13:28:57.801578Z",
        "description": "The person currently coordinating the incident",
        "id": "01FCNDV6P870EA6S7TK1DSYDG0",
        "instructions": "Take point on the incident; Make sure people are clear on responsibilities",
        "name": "Incident Lead",
        "required": false,
        "role_type": "lead",
        "shortform": "lead",
        "updated_at": "2021-08-17T13:28:57.801578Z"
      }
    }
  ],
  "incident_type": {
    "create_in_triage": "always",
    "created_at": "2021-08-17T13:28:57.801578Z",
    "description": "Customer facing production outages",
    "id": "01FCNDV6P870EA6S7TK1DSYDG0",
    "is_default": false,
    "name": "Production Outage",
    "private_incidents_only": false,
    "updated_at": "2021-08-17T13:28:57.801578Z"
  },
  "mode": "real",
  "name": "Our database is sad",
  "permalink": "https://app.incident.io/incidents/123",
  "postmortem_document_url": "https://docs.google.com/my_doc_id",
  "reference": "INC-123",
  "severity": {
    "created_at": "2021-08-17T13:28:57.801578Z",
    "description": "Issues with **low impact**.",
    "id": "01FCNDV6P870EA6S7TK1DSYDG0",
    "name": "Minor",
    "rank": 1,
    "updated_at": "2021-08-17T13:28:57.801578Z"
  },
  "slack_channel_id": "C02AW36C1M5",
  "slack_channel_name": "inc-165-green-parrot",
  "slack_team_id": "T02A1FSLE8J",
  "status": "triage",
  "summary": "Our database is really really sad, and we don't know why yet.",
  "timestamps": [
    {
      "last_occurred_at": "2021-08-17T13:28:57.801578Z",
      "name": "last_activity"
    }
  ],
  "updated_at": "2021-08-17T13:28:57.801578Z",
  "visibility": "public"
}