Incident Types

View incident types. With incident types enabled, you can tailor your process to the situation you’re responding to with different custom fields and roles for each incident type.

The incident type object

create_in_triage

enum<string>

required

Whether incidents of this must always, or can optionally, be created in triage

Available options:

always,

optional

Example:

"always"

created_at

string<date-time>

required

When this resource was created

Example:

"2021-08-17T13:28:57.801578Z"

description

string

required

What is this incident type for?

Example:

"Customer facing production outages"

string

required

Unique identifier for this Incident Type

Example:

"01FCNDV6P870EA6S7TK1DSYDG0"

is_default

boolean

required

The default Incident Type is used when no other type is explicitly specified

Example:

false

name

string

required

The name of this Incident Type

Example:

"Production Outage"

private_incidents_only

boolean

required

Should all incidents created with this Incident Type be private?

Example:

false

updated_at

string<date-time>

required

When this resource was last updated

Example:

"2021-08-17T13:28:57.801578Z"

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⌘I

{
  "create_in_triage": "always",
  "created_at": "2021-08-17T13:28:57.801578Z",
  "description": "Customer facing production outages",
  "id": "01FCNDV6P870EA6S7TK1DSYDG0",
  "is_default": false,
  "name": "Production Outage",
  "private_incidents_only": false,
  "updated_at": "2021-08-17T13:28:57.801578Z"
}

Getting started

Webhooks

Audit logs

Deprecated endpoints

The incident type object

Getting started

Webhooks

Audit logs

Deprecated endpoints

​The incident type object

The incident type object