Escalation Paths
API endpoints for escalation paths
The escalation path object
Unique identifier for this escalation path.
Example:
"01FCNDV6P870EA6S7TK1DSYDG0"
The name of this escalation path, for the user's reference.
Example:
"Urgent Support"
The nodes that form the levels and branches of this escalation path.
Show child attributes
Show child attributes
Example:
[
{
"delay": {
"delay_interval_condition": "active",
"delay_seconds": 300,
"delay_weekday_interval_config_id": "01FCNDV6P870EA6S7TK1DSYDG0"
},
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"if_else": {
"conditions": [
{
"operation": {
"label": "Lawrence Jones",
"value": "01FCQSP07Z74QMMYPDDGQB9FTG"
},
"param_bindings": [
{
"array_value": [
{
"label": "Lawrence Jones",
"literal": "SEV123",
"reference": "incident.severity"
}
],
"value": {
"label": "Lawrence Jones",
"literal": "SEV123",
"reference": "incident.severity"
}
}
],
"subject": {
"label": "Incident Severity",
"reference": "incident.severity"
}
}
],
"else_path": [{}],
"then_path": [{}]
},
"level": {
"ack_mode": "all",
"round_robin_config": {
"enabled": false,
"rotate_after_seconds": 120
},
"targets": [
{
"id": "lawrencejones",
"schedule_mode": "currently_on_call",
"selected_rota_id": "01FCNDV6P870EA6S7TK1DSYDG0",
"type": "schedule",
"urgency": "high"
}
],
"time_to_ack_interval_condition": "active",
"time_to_ack_seconds": 1800,
"time_to_ack_weekday_interval_config_id": "01FCNDV6P870EA6S7TK1DSYDG0"
},
"notify_channel": {
"targets": [
{
"id": "lawrencejones",
"schedule_mode": "currently_on_call",
"selected_rota_id": "01FCNDV6P870EA6S7TK1DSYDG0",
"type": "schedule",
"urgency": "high"
}
],
"time_to_ack_interval_condition": "active",
"time_to_ack_seconds": 1800,
"time_to_ack_weekday_interval_config_id": "01FCNDV6P870EA6S7TK1DSYDG0"
},
"repeat": {
"repeat_times": 3,
"to_node": "01FCNDV6P870EA6S7TK1DSYDG0"
},
"type": "if_else"
}
]
IDs of the teams that own this escalation path. This will automatically sync escalation paths with the right teams in Catalog. If you have an escalation paths attribute on your Teams, this attribute is required.
Example:
["01JPQA75EPNEES4479P16P4XAB"]
Users who are currently on-call for this escalation path
Show child attributes
Show child attributes
Example:
[
{
"email": "lisa@incident.io",
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"name": "Lisa Karlin Curtis",
"role": "owner",
"slack_user_id": "U02AYNF2XJM"
}
]
Show child attributes
Show child attributes
Example:
{
"delay_repeat_on_activity": false,
"repeat_after_seconds": 1800
}
The working hours for this escalation path.
Show child attributes
Show child attributes
Example:
[
{
"id": "abc123",
"name": "abc123",
"timezone": "abc123",
"weekday_intervals": [
{
"end_time": "17:00",
"start_time": "09:00",
"weekday": "monday"
}
]
}
]
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{
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"name": "Urgent Support",
"path": [
{
"delay": {
"delay_interval_condition": "active",
"delay_seconds": 300,
"delay_weekday_interval_config_id": "01FCNDV6P870EA6S7TK1DSYDG0"
},
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"if_else": {
"conditions": [
{
"operation": {
"label": "Lawrence Jones",
"value": "01FCQSP07Z74QMMYPDDGQB9FTG"
},
"param_bindings": [
{
"array_value": [
{
"label": "Lawrence Jones",
"literal": "SEV123",
"reference": "incident.severity"
}
],
"value": {
"label": "Lawrence Jones",
"literal": "SEV123",
"reference": "incident.severity"
}
}
],
"subject": {
"label": "Incident Severity",
"reference": "incident.severity"
}
}
],
"else_path": [
{}
],
"then_path": [
{}
]
},
"level": {
"ack_mode": "all",
"round_robin_config": {
"enabled": false,
"rotate_after_seconds": 120
},
"targets": [
{
"id": "lawrencejones",
"schedule_mode": "currently_on_call",
"selected_rota_id": "01FCNDV6P870EA6S7TK1DSYDG0",
"type": "schedule",
"urgency": "high"
}
],
"time_to_ack_interval_condition": "active",
"time_to_ack_seconds": 1800,
"time_to_ack_weekday_interval_config_id": "01FCNDV6P870EA6S7TK1DSYDG0"
},
"notify_channel": {
"targets": [
{
"id": "lawrencejones",
"schedule_mode": "currently_on_call",
"selected_rota_id": "01FCNDV6P870EA6S7TK1DSYDG0",
"type": "schedule",
"urgency": "high"
}
],
"time_to_ack_interval_condition": "active",
"time_to_ack_seconds": 1800,
"time_to_ack_weekday_interval_config_id": "01FCNDV6P870EA6S7TK1DSYDG0"
},
"repeat": {
"repeat_times": 3,
"to_node": "01FCNDV6P870EA6S7TK1DSYDG0"
},
"type": "if_else"
}
],
"team_ids": [
"01JPQA75EPNEES4479P16P4XAB"
],
"current_responders": [
{
"email": "lisa@incident.io",
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"name": "Lisa Karlin Curtis",
"role": "owner",
"slack_user_id": "U02AYNF2XJM"
}
],
"repeat_config": {
"delay_repeat_on_activity": false,
"repeat_after_seconds": 1800
},
"working_hours": [
{
"id": "abc123",
"name": "abc123",
"timezone": "abc123",
"weekday_intervals": [
{
"end_time": "17:00",
"start_time": "09:00",
"weekday": "monday"
}
]
}
]
}