In 2021, most companies have a Statuspage set up to make it easier to communicate the real-time status of their services to their customers.
However, when you're in the heat of an incident, it's challenging to remember to update it. Where did you put that login, again? Additionally, you likely spend very little time using Statuspage, so the tool can feel unfamiliar.
To solve this, we've brought Statuspage right into Slack, to make it much easier to communicate with your customers. Type
/incident statuspage to create Statuspage incidents, provide updates to ongoing incidents, and to resolve them when the impact is over.
If you've got it installed, we'll nudge you occasionally. And if you close an incident without resolving the Statuspage incident, we'll let you know too. ✨
Getting it set up 🤝
There's a lovely guide here from Statuspage about how to create and manage API keys, if you don't fancy reading our guide below.
Getting an API token from Statuspage
You'll need to create an API token by going to your Statuspage account.
Go to the avatar icon in the bottom left. Hover over it, and press API info.
Press 'Create key' to create an API token. Call it something nice and descriptive so it's clear to others what you're using this key for.
Copy the token that was generated, and paste it in the Statuspage modal below. If that was successful, you're all set up! Use
/incident statuspage in an incident to give it a try.
Things to know 💭
We don't support templates, but we will soon
Statuspage has a great feature inbuilt that allows you to pre-fill the impact, update text, and affected components. This makes it less stressful when figuring out what to write.
We don't currently support this, but we hope to have it out in a couple of weeks.