Sharing status updates

Sharing status updates

Good incident response is about good communication. Sharing updates regularly to keep your stakeholders and customers updated is a great practice to get into.

We built Incident Updates to make this easy. Updates are a lightweight way to keep people in the loop, and progress the state of an incident.

Adding an update

To create an update, type /incident update in an incident channel.

You'll be presented with a modal that asks if there's any changes with the severity or the status of the incident. You can change these if there's anything to update.

It's helpful to provide a short message to update people with what's going on — you can add that in the 'Can you share any more details' section.

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Getting a reminder for your next update

It's great practice to provide updates on a regular schedule. Doing so creates trust with the people that you're communicating with. incident.io can help you with doing this.

Set 'When will you provide the next update' to a duration, and incident.io will come back and remind you when an update is due.

No need to remind yourself manually, or talk to Slackbot!

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Sharing updates

We add updates to your timeline, so it's easy for others to see what's going on.

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We're going to build Subscriptions to incidents, so we can automatically push out updates to the right people. Follow along here if you'd like to see more!