> ## Documentation Index > Fetch the complete documentation index at: https://docs.incident.io/llms.txt > Use this file to discover all available pages before exploring further. # Enforcing follow-ups are completed based on priority (policies) ### Introduction You can use policies to define rules about how your organization completes follow-ups, however, you may want to configure this further based on the priority of the given follow-up. This helpful article walks through creating a new policy that enforces that urgent follow-ups are completed within 3 days of the incident being resolved, and follow-ups with any other priority have 7 days to be completed. ### Steps Head over to [Settings → Policies](https://app.incident.io/~/settings/policies), and click [New Policy](https://app.incident.io/~/settings/policies/create). Select `Follow-ups` as the **Policy type**, and give the policy a **Name** and **Description**. Within the **At what point should we enforce this policy? → SLA days** section, click the **Use an expression** button. Select the `If... else...` expression type, and add a new expression rule: * If `Follow-up → Priority is one of Urgent`, return `3` * If no rule conditions are met, return `7` This expression states that if a follow-up has a priority of `Urgent` then it should be completed within 3 days, and for any other priority the follow-up should be completed in 7 days. Click the **Add** button to save the expression. Within the **Follow-up requirements** section, create a new requirement: * `Follow-up → Status is not one of Outstanding` This requirement is enforcing that for the policy to be fulfilled, the follow-up must have a status that is not `Outstanding`, thus validating that it has been completed. Click the **Create** button to save the policy.