{
  "openapi": "3.0.3",
  "info": {
    "description": "This is the API reference for incident.io.\n\nIt documents available API endpoints, provides examples of how to use it, and\ninstructions around things like authentication and error handling.\n\nThe API is hosted at:\n\n- https://api.incident.io/\n\nAnd you will need to create an API key via your [incident.io\ndashboard](https://app.incident.io/settings/api-keys) to make requests.\n\n# Making requests\n\nHere are the key concepts required to make requests to the incident.io API.\n\n## Authentication\n\nFor all requests made to the incident.io API, you'll need an API key.\n\nTo create an API key, head to the incident dashboard and visit [API\nkeys](https://app.incident.io/settings/api-keys). When you create the key, you'll be able to choose what actions it\ncan take for your account: choose carefully, as those roles can only be set\nwhen you first create the key. We'll only show you the token once, so make sure\nyou store it somewhere safe.\n\nAPI keys are global to your incident.io account, and can be managed by anyone\nwho has the right permissions. We display the user that created the API key,\nand the API key will remain valid if that user becomes deactivated.\n\nOnce you have the key, you should make requests to the API that set the\n`Authorization` request header using a \"Bearer\" authentication scheme:\n\n```\nAuthorization: Bearer <YOUR_API_KEY>\n```\n\n## Rate Limits\n\nThe incident.io API enforces rate limits to ensure consistent performance for all users.\n\nThe default rate limit is 1200 requests/minute per API key. This limit applies to most endpoints across the API.\n\nLimits are token buckets that refill continuously rather than resetting on a fixed window boundary. The default\nbucket holds 1200 requests and refills at 20 per second, so you can burst up to the full bucket and then sustain\n20 requests/second indefinitely. There is no boundary at which your quota resets to full in one step.\n\nSome endpoints have lower rate limits, particularly those that interact with external third-party systems that impose\ntheir own limitations. These specific limits vary by endpoint.\n\n### Rate limit headers\n\nResponses to requests authenticated with an API key carry your current allowance, so you can pace yourself rather\nthan waiting to be throttled:\n\n```\nX-RateLimit-Limit: 60, 1200;window=60, 60;window=60\nX-RateLimit-Remaining: 59\nX-RateLimit-Used: 1\nX-RateLimit-Reset: 1785173199\n```\n\n| Header | Meaning |\n| --- | --- |\n| `X-RateLimit-Limit` | The quota that binds this request, followed by every limit that applied and the window it applies over |\n| `X-RateLimit-Remaining` | Requests you can make right now against the binding limit |\n| `X-RateLimit-Used` | Requests you have spent against it |\n| `X-RateLimit-Reset` | Unix timestamp (seconds) at which that limit will be back to full |\n\nMore than one limit can apply to a request: your API key's overall limit, and for some endpoints a lower limit of\ntheir own. `X-RateLimit-Limit` lists all of them, each with its window, so `1200;window=60` means 1200 requests per\nminute. Because our limits refill continuously rather than resetting on a boundary, that window is what tells you\nthe rate you can sustain: 1200 per 60 seconds is 20 requests/second indefinitely.\n\n`Remaining`, `Used` and `Reset` describe whichever limit has the least allowance left, since that is the one you\nwill hit first.\n\n`X-RateLimit-Remaining` may lag by a small number of requests under high concurrency, and can move by more than the\nrequests you made, because limits scoped to your whole organisation are shared with your other API keys.\n\nHeaders are omitted rather than guessed if we cannot determine your allowance for a request.\n\n### Exceeding a rate limit\n\nWhen you exceed a rate limit the API responds with `429 Too Many Requests` and a `Retry-After` header giving the\nnumber of seconds to wait:\n\n```\nX-RateLimit-Limit: 1200, 1200;window=60\nX-RateLimit-Remaining: 0\nX-RateLimit-Used: 1200\nX-RateLimit-Reset: 1785173199\nRetry-After: 1\n```\n\nPrefer `Retry-After` over `X-RateLimit-Reset` when deciding how long to back off. `Retry-After` is when a single\nrequest will succeed; `X-RateLimit-Reset` is the later point at which your whole allowance has returned. It is a\nduration rather than a timestamp, so it does not depend on your clock agreeing with ours.\n\nThe 429 also carries a JSON body with the same information:\n\n```json\n{\n    \"type\": \"too_many_requests\",\n    \"status\": 429,\n    \"request_id\": \"b839a403-7704-41c1-bf6a-39a2d68caefa\",\n    \"rate_limit\": {\n        \"name\": \"api_key_name\",\n        \"limit\": 1200,\n        \"remaining\": 0,\n        \"retry_after\": \"2025-04-17T11:17:18Z\"\n    },\n    \"errors\": [\n        {\n            \"code\": \"too_many_requests\",\n            \"message\": \"Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.\"\n        }\n    ]\n}\n```\n\nThe response includes:\n* The name of the API key (`name`)\n* The bucket limit (`limit`)\n* The number of requests remaining (`remaining`)\n* When you can retry requests (`retry_after`), as an RFC3339 timestamp\n\n## Errors\n\nWe use standard HTTP response codes to indicate the status or failure of API\nrequests.\n\nThe API response body will be JSON, and contain more detailed information on the\nnature of the error.\n\nAn example error when a request is made without an API key:\n\n```json\n{\n  \"type\": \"authentication_error\",\n  \"status\": 401,\n  \"request_id\": \"8e3cc412-b49d-4957-9073-2c19d2c61804\",\n  \"errors\": [\n    {\n      \"code\": \"missing_authorization_material\",\n      \"message\": \"No authorization material provided in request\"\n    }\n  ]\n}\n```\n\nNote that the error:\n\n- Contains the HTTP status (`401`)\n- References the type of error (`authentication_error`)\n- Includes a `request_id` that can be provided to incident.io support to help\n\tdebug questions with your API request\n- Provides a list of individual errors, which go into detail about why the error\n\toccurred\n\nThe most common error will be a 422 Validation Error, which is returned when the\nrequest was rejected due to failing validations.\n\nThese errors look like this:\n\n```json\n{\n  \"type\": \"validation_error\",\n  \"status\": 422,\n  \"request_id\": \"631766c4-4afd-4803-997c-cd700928fa4b\",\n  \"errors\": [\n    {\n      \"code\": \"is_required\",\n      \"message\": \"A severity is required to open an incident\",\n      \"source\": {\n        \"field\": \"severity_id\"\n      }\n    }\n  ]\n}\n```\n\nThis error is caused by not providing a severity identifier, which should be at\nthe `severity_id` field of the request payload. Errors like these can be mapped to\nforms, should you be integrating with the API from a user-interface.\n\n## Compatibility\n\nWe won't make breaking changes to existing API services or endpoints, but will\nexpect integrators to upgrade themselves to the latest API endpoints within 3\nmonths of us deprecating the old service.\n\nWe will make changes that are considered backwards compatible, which include:\n\n- Adding new API endpoints and services\n- Adding new properties to responses from existing API endpoints\n- Reordering properties returned from existing API endpoints\n- Adding optional request parameters to existing API endpoints\n- Altering the format or length of IDs\n- Adding new values to enums\n\nIt is important that clients are robust to these changes, to ensure reliable\nintegrations.\n\nAs an example, if you are generating a client using an openapi-generator, ensure\nthe generated client is configured to support unknown enum values, often\nconfigured via the `enumUnknownDefaultCase` parameter.\n\nWhen breaking changes are unavoidable, we'll create a new service version on a\nseparate path, and run them in parallel.\n\nFor example:\n\n- https://api.incident.io/v1/incidents\n- https://api.incident.io/v2/incidents\n\nFor any questions, email support@incident.io.\n",
    "title": "incident.io",
    "version": "1.0.0"
  },
  "servers": [
    {
      "url": "https://api.incident.io"
    }
  ],
  "security": [
    {
      "BearerAuth": []
    }
  ],
  "tags": [
    {
      "description": "View users.\n\nUsers all have a single base role, and can be assigned multiple custom roles. They can be managed via your Slack workspace or SAML provider.\n",
      "name": "Users V2"
    }
  ],
  "paths": {
    "/v2/users": {
      "get": {
        "description": "List users in your account.",
        "operationId": "Users V2_List",
        "parameters": [
          {
            "allowEmptyValue": true,
            "description": "Filter by email address",
            "example": "john.doe@incident.io",
            "in": "query",
            "name": "email",
            "schema": {
              "description": "Filter by email address",
              "example": "john.doe@incident.io",
              "type": "string"
            }
          },
          {
            "allowEmptyValue": true,
            "description": "Filter by Slack user ID",
            "example": "U12345678",
            "in": "query",
            "name": "slack_user_id",
            "schema": {
              "description": "Filter by Slack user ID",
              "example": "U12345678",
              "type": "string"
            }
          },
          {
            "allowEmptyValue": true,
            "description": "Include deactivated or not-yet-active users (defaults to false). Useful for resolving users who have since been offboarded.",
            "example": true,
            "in": "query",
            "name": "include_inactive",
            "schema": {
              "description": "Include deactivated or not-yet-active users (defaults to false). Useful for resolving users who have since been offboarded.",
              "example": true,
              "type": "boolean"
            }
          },
          {
            "allowEmptyValue": true,
            "description": "Integer number of records to return",
            "example": 25,
            "in": "query",
            "name": "page_size",
            "schema": {
              "default": 25,
              "description": "Integer number of records to return",
              "example": 25,
              "format": "int64",
              "maximum": 10000,
              "type": "integer"
            }
          },
          {
            "allowEmptyValue": true,
            "description": "An record's ID. This endpoint will return a list of records after this ID in relation to the API response order.",
            "example": "01FDAG4SAP5TYPT98WGR2N7W91",
            "in": "query",
            "name": "after",
            "schema": {
              "description": "An record's ID. This endpoint will return a list of records after this ID in relation to the API response order.",
              "example": "01FDAG4SAP5TYPT98WGR2N7W91",
              "type": "string"
            }
          }
        ],
        "responses": {
          "200": {
            "content": {
              "application/json": {
                "example": {
                  "pagination_meta": {
                    "after": "01FCNDV6P870EA6S7TK1DSYDG0",
                    "page_size": 25
                  },
                  "users": [
                    {
                      "base_role": {
                        "description": "Elevated permissions for the customer success team.",
                        "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                        "name": "Customer Success",
                        "slug": "customer-success"
                      },
                      "custom_roles": [
                        {
                          "description": "Elevated permissions for the customer success team.",
                          "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                          "name": "Customer Success",
                          "slug": "customer-success"
                        }
                      ],
                      "email": "lisa@incident.io",
                      "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                      "is_active": true,
                      "name": "Lisa Karlin Curtis",
                      "role": "owner",
                      "seats": {
                        "on_call": "full_access",
                        "response": "viewer_only"
                      },
                      "slack_user_id": "U02AYNF2XJM"
                    }
                  ]
                },
                "schema": {
                  "$ref": "#/components/schemas/UsersListResultV2"
                }
              }
            },
            "description": "OK response."
          }
        },
        "summary": "List",
        "tags": [
          "Users V2"
        ],
        "x-docs-display-name": "List",
        "x-docs-group-name": "Users V2",
        "x-docs-resource-type": "UserWithRolesV2",
        "x-mint": {
          "content": "🔑 Requires the `users.view` scope."
        },
        "x-rbac-scopes": [
          "users.view"
        ]
      }
    },
    "/v2/users/{id}": {
      "get": {
        "description": "Get a single user.",
        "operationId": "Users V2_Show",
        "parameters": [
          {
            "description": "Unique identifier of the user",
            "example": "01FCNDV6P870EA6S7TK1DSYDG0",
            "in": "path",
            "name": "id",
            "required": true,
            "schema": {
              "description": "Unique identifier of the user",
              "example": "01FCNDV6P870EA6S7TK1DSYDG0",
              "type": "string"
            }
          }
        ],
        "responses": {
          "200": {
            "content": {
              "application/json": {
                "example": {
                  "user": {
                    "base_role": {
                      "description": "Elevated permissions for the customer success team.",
                      "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                      "name": "Customer Success",
                      "slug": "customer-success"
                    },
                    "custom_roles": [
                      {
                        "description": "Elevated permissions for the customer success team.",
                        "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                        "name": "Customer Success",
                        "slug": "customer-success"
                      }
                    ],
                    "email": "lisa@incident.io",
                    "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                    "is_active": true,
                    "name": "Lisa Karlin Curtis",
                    "role": "owner",
                    "seats": {
                      "on_call": "full_access",
                      "response": "viewer_only"
                    },
                    "slack_user_id": "U02AYNF2XJM"
                  }
                },
                "schema": {
                  "$ref": "#/components/schemas/UsersShowResultV2"
                }
              }
            },
            "description": "OK response."
          }
        },
        "summary": "Show",
        "tags": [
          "Users V2"
        ],
        "x-docs-display-name": "Show",
        "x-docs-group-name": "Users V2",
        "x-docs-resource-type": "UserWithRolesV2",
        "x-mint": {
          "content": "🔑 Requires the `users.view` scope."
        },
        "x-rbac-scopes": [
          "users.view"
        ]
      }
    },
    "/v2/users/{user_id}/paging_provider": {
      "get": {
        "description": "Show the paging provider that would be used to escalate to this user. Reflects their explicit preference if set; otherwise resolves to the effective fallback (typically `native` for on-call seat users, or a linked external provider otherwise). May be omitted only when the user cannot be escalated to at all (no seat and no linked external user).",
        "operationId": "Users V2_ShowPagingProvider",
        "parameters": [
          {
            "description": "The ID of the user.",
            "example": "01FCNDV6P870EA6S7TK1DSYDG0",
            "in": "path",
            "name": "user_id",
            "required": true,
            "schema": {
              "description": "The ID of the user.",
              "example": "01FCNDV6P870EA6S7TK1DSYDG0",
              "type": "string"
            }
          }
        ],
        "responses": {
          "200": {
            "content": {
              "application/json": {
                "example": {
                  "preferred_escalation_provider": "native"
                },
                "schema": {
                  "$ref": "#/components/schemas/UsersShowPagingProviderResultV2"
                }
              }
            },
            "description": "OK response."
          }
        },
        "summary": "ShowPagingProvider",
        "tags": [
          "Users V2"
        ],
        "x-docs-group-name": "Users V2",
        "x-mint": {
          "content": "🔑 Requires the `user_preferences.view` scope."
        },
        "x-rbac-scopes": [
          "user_preferences.view"
        ]
      },
      "post": {
        "description": "Update a user's preferred paging provider.",
        "operationId": "Users V2_UpdatePagingProvider",
        "parameters": [
          {
            "description": "The ID of the user to update.",
            "example": "01FCNDV6P870EA6S7TK1DSYDG0",
            "in": "path",
            "name": "user_id",
            "required": true,
            "schema": {
              "description": "The ID of the user to update.",
              "example": "01FCNDV6P870EA6S7TK1DSYDG0",
              "type": "string"
            }
          }
        ],
        "requestBody": {
          "content": {
            "application/json": {
              "example": {
                "preferred_escalation_provider": "native"
              },
              "schema": {
                "$ref": "#/components/schemas/UsersUpdatePagingProviderPayloadV2"
              }
            }
          },
          "required": true
        },
        "responses": {
          "204": {
            "description": "No Content response."
          }
        },
        "summary": "UpdatePagingProvider",
        "tags": [
          "Users V2"
        ],
        "x-docs-group-name": "Users V2",
        "x-mint": {
          "content": "🔑 Requires the `users.preferred_paging_provider.edit` scope."
        },
        "x-rbac-scopes": [
          "users.preferred_paging_provider.edit"
        ]
      }
    }
  },
  "components": {
    "schemas": {
      "UsersListResultV2": {
        "example": {
          "pagination_meta": {
            "after": "01FCNDV6P870EA6S7TK1DSYDG0",
            "page_size": 25
          },
          "users": [
            {
              "base_role": {
                "description": "Elevated permissions for the customer success team.",
                "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                "name": "Customer Success",
                "slug": "customer-success"
              },
              "custom_roles": [
                {
                  "description": "Elevated permissions for the customer success team.",
                  "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                  "name": "Customer Success",
                  "slug": "customer-success"
                }
              ],
              "email": "lisa@incident.io",
              "id": "01FCNDV6P870EA6S7TK1DSYDG0",
              "is_active": true,
              "name": "Lisa Karlin Curtis",
              "role": "owner",
              "seats": {
                "on_call": "full_access",
                "response": "viewer_only"
              },
              "slack_user_id": "U02AYNF2XJM"
            }
          ]
        },
        "properties": {
          "pagination_meta": {
            "$ref": "#/components/schemas/PaginationMetaResultV2"
          },
          "users": {
            "example": [
              {
                "base_role": {
                  "description": "Elevated permissions for the customer success team.",
                  "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                  "name": "Customer Success",
                  "slug": "customer-success"
                },
                "custom_roles": [
                  {
                    "description": "Elevated permissions for the customer success team.",
                    "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                    "name": "Customer Success",
                    "slug": "customer-success"
                  }
                ],
                "email": "lisa@incident.io",
                "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                "is_active": true,
                "name": "Lisa Karlin Curtis",
                "role": "owner",
                "seats": {
                  "on_call": "full_access",
                  "response": "viewer_only"
                },
                "slack_user_id": "U02AYNF2XJM"
              }
            ],
            "items": {
              "$ref": "#/components/schemas/UserWithRolesV2"
            },
            "type": "array"
          }
        },
        "required": [
          "users",
          "pagination_meta"
        ],
        "type": "object"
      },
      "UsersShowResultV2": {
        "example": {
          "user": {
            "base_role": {
              "description": "Elevated permissions for the customer success team.",
              "id": "01FCNDV6P870EA6S7TK1DSYDG0",
              "name": "Customer Success",
              "slug": "customer-success"
            },
            "custom_roles": [
              {
                "description": "Elevated permissions for the customer success team.",
                "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                "name": "Customer Success",
                "slug": "customer-success"
              }
            ],
            "email": "lisa@incident.io",
            "id": "01FCNDV6P870EA6S7TK1DSYDG0",
            "is_active": true,
            "name": "Lisa Karlin Curtis",
            "role": "owner",
            "seats": {
              "on_call": "full_access",
              "response": "viewer_only"
            },
            "slack_user_id": "U02AYNF2XJM"
          }
        },
        "properties": {
          "user": {
            "$ref": "#/components/schemas/UserWithRolesV2"
          }
        },
        "required": [
          "user"
        ],
        "type": "object"
      },
      "UsersShowPagingProviderResultV2": {
        "example": {
          "preferred_escalation_provider": "native"
        },
        "properties": {
          "preferred_escalation_provider": {
            "description": "The user's effective escalation provider.",
            "enum": [
              "native",
              "opsgenie",
              "pagerduty",
              "splunk_on_call"
            ],
            "example": "native",
            "type": "string"
          }
        },
        "type": "object"
      },
      "UsersUpdatePagingProviderPayloadV2": {
        "example": {
          "preferred_escalation_provider": "native"
        },
        "properties": {
          "preferred_escalation_provider": {
            "description": "The preferred escalation provider for the user.",
            "enum": [
              "native",
              "opsgenie",
              "pagerduty",
              "splunk_on_call"
            ],
            "example": "native",
            "type": "string"
          }
        },
        "required": [
          "preferred_escalation_provider"
        ],
        "type": "object"
      },
      "PaginationMetaResultV2": {
        "example": {
          "after": "01FCNDV6P870EA6S7TK1DSYDG0",
          "page_size": 25
        },
        "properties": {
          "after": {
            "description": "If provided, pass this as the 'after' param to load the next page",
            "example": "01FCNDV6P870EA6S7TK1DSYDG0",
            "type": "string"
          },
          "page_size": {
            "default": 25,
            "description": "What was the maximum number of results requested",
            "example": 25,
            "format": "int64",
            "maximum": 250,
            "type": "integer"
          }
        },
        "required": [
          "page_size"
        ],
        "type": "object"
      },
      "UserWithRolesV2": {
        "properties": {
          "base_role": {
            "$ref": "#/components/schemas/RBACRoleV2"
          },
          "custom_roles": {
            "example": [
              {
                "description": "Elevated permissions for the customer success team.",
                "id": "01FCNDV6P870EA6S7TK1DSYDG0",
                "name": "Customer Success",
                "slug": "customer-success"
              }
            ],
            "items": {
              "$ref": "#/components/schemas/RBACRoleV2"
            },
            "type": "array"
          },
          "email": {
            "description": "Email address of the user.",
            "example": "lisa@incident.io",
            "type": "string"
          },
          "id": {
            "description": "Unique identifier of the user",
            "example": "01FCNDV6P870EA6S7TK1DSYDG0",
            "type": "string"
          },
          "is_active": {
            "description": "Whether the user is active. False if the user has been deactivated (e.g. offboarded) or is not yet active.",
            "example": true,
            "type": "boolean"
          },
          "name": {
            "description": "Name of the user",
            "example": "Lisa Karlin Curtis",
            "type": "string"
          },
          "role": {
            "description": "DEPRECATED: Role of the user as of March 9th 2023, this value is no longer updated.",
            "enum": [
              "viewer",
              "responder",
              "administrator",
              "owner",
              "unset"
            ],
            "example": "owner",
            "type": "string"
          },
          "seats": {
            "$ref": "#/components/schemas/UserSeatsV2"
          },
          "slack_user_id": {
            "description": "Slack ID of the user",
            "example": "U02AYNF2XJM",
            "type": "string"
          }
        },
        "required": [
          "base_role",
          "custom_roles",
          "seats",
          "is_active",
          "role",
          "id",
          "name"
        ],
        "type": "object"
      },
      "RBACRoleV2": {
        "example": {
          "description": "Elevated permissions for the customer success team.",
          "id": "01FCNDV6P870EA6S7TK1DSYDG0",
          "name": "Customer Success",
          "slug": "customer-success"
        },
        "properties": {
          "description": {
            "description": "Description of the purpose for the RBAC role",
            "example": "Elevated permissions for the customer success team.",
            "type": "string"
          },
          "id": {
            "description": "Unique identifier of the RBAC role",
            "example": "01FCNDV6P870EA6S7TK1DSYDG0",
            "type": "string"
          },
          "name": {
            "description": "Name of the RBAC role",
            "example": "Customer Success",
            "type": "string"
          },
          "slug": {
            "description": "Unique human-readable slug for the RBAC role",
            "example": "customer-success",
            "type": "string"
          }
        },
        "required": [
          "id",
          "name",
          "slug"
        ],
        "type": "object"
      },
      "UserSeatsV2": {
        "example": {
          "on_call": "full_access",
          "response": "viewer_only"
        },
        "properties": {
          "on_call": {
            "description": "On-call seat access level",
            "enum": [
              "full_access",
              "viewer_only",
              "none"
            ],
            "example": "full_access",
            "type": "string"
          },
          "response": {
            "description": "Response seat access level",
            "enum": [
              "full_access",
              "viewer_only",
              "none"
            ],
            "example": "viewer_only",
            "type": "string"
          }
        },
        "required": [
          "on_call",
          "response"
        ],
        "type": "object"
      }
    },
    "securitySchemes": {
      "BearerAuth": {
        "type": "http",
        "scheme": "bearer",
        "description": "API key from your incident.io dashboard (Settings → API keys)"
      }
    }
  }
}