{ "openapi": "3.0.3", "info": { "description": "This is the API reference for incident.io.\n\nIt documents available API endpoints, provides examples of how to use it, and\ninstructions around things like authentication and error handling.\n\nThe API is hosted at:\n\n- https://api.incident.io/\n\nAnd you will need to create an API key via your [incident.io\ndashboard](https://app.incident.io/settings/api-keys) to make requests.\n\n# Making requests\n\nHere are the key concepts required to make requests to the incident.io API.\n\n## Authentication\n\nFor all requests made to the incident.io API, you'll need an API key.\n\nTo create an API key, head to the incident dashboard and visit [API\nkeys](https://app.incident.io/settings/api-keys). When you create the key, you'll be able to choose what actions it\ncan take for your account: choose carefully, as those roles can only be set\nwhen you first create the key. We'll only show you the token once, so make sure\nyou store it somewhere safe.\n\nAPI keys are global to your incident.io account, and can be managed by anyone\nwho has the right permissions. We display the user that created the API key,\nand the API key will remain valid if that user becomes deactivated.\n\nOnce you have the key, you should make requests to the API that set the\n`Authorization` request header using a \"Bearer\" authentication scheme:\n\n```\nAuthorization: Bearer \n```\n\n## Rate Limits\n\nThe incident.io API enforces rate limits to ensure consistent performance for all users.\n\nThe default rate limit is 1200 requests/minute per API key. This limit applies to most endpoints across the API.\n\nLimits are token buckets that refill continuously rather than resetting on a fixed window boundary. The default\nbucket holds 1200 requests and refills at 20 per second, so you can burst up to the full bucket and then sustain\n20 requests/second indefinitely. There is no boundary at which your quota resets to full in one step.\n\nSome endpoints have lower rate limits, particularly those that interact with external third-party systems that impose\ntheir own limitations. These specific limits vary by endpoint.\n\n### Rate limit headers\n\nResponses to requests authenticated with an API key carry your current allowance, so you can pace yourself rather\nthan waiting to be throttled:\n\n```\nX-RateLimit-Limit: 60, 1200;window=60, 60;window=60\nX-RateLimit-Remaining: 59\nX-RateLimit-Used: 1\nX-RateLimit-Reset: 1785173199\n```\n\n| Header | Meaning |\n| --- | --- |\n| `X-RateLimit-Limit` | The quota that binds this request, followed by every limit that applied and the window it applies over |\n| `X-RateLimit-Remaining` | Requests you can make right now against the binding limit |\n| `X-RateLimit-Used` | Requests you have spent against it |\n| `X-RateLimit-Reset` | Unix timestamp (seconds) at which that limit will be back to full |\n\nMore than one limit can apply to a request: your API key's overall limit, and for some endpoints a lower limit of\ntheir own. `X-RateLimit-Limit` lists all of them, each with its window, so `1200;window=60` means 1200 requests per\nminute. Because our limits refill continuously rather than resetting on a boundary, that window is what tells you\nthe rate you can sustain: 1200 per 60 seconds is 20 requests/second indefinitely.\n\n`Remaining`, `Used` and `Reset` describe whichever limit has the least allowance left, since that is the one you\nwill hit first.\n\n`X-RateLimit-Remaining` may lag by a small number of requests under high concurrency, and can move by more than the\nrequests you made, because limits scoped to your whole organisation are shared with your other API keys.\n\nHeaders are omitted rather than guessed if we cannot determine your allowance for a request.\n\n### Exceeding a rate limit\n\nWhen you exceed a rate limit the API responds with `429 Too Many Requests` and a `Retry-After` header giving the\nnumber of seconds to wait:\n\n```\nX-RateLimit-Limit: 1200, 1200;window=60\nX-RateLimit-Remaining: 0\nX-RateLimit-Used: 1200\nX-RateLimit-Reset: 1785173199\nRetry-After: 1\n```\n\nPrefer `Retry-After` over `X-RateLimit-Reset` when deciding how long to back off. `Retry-After` is when a single\nrequest will succeed; `X-RateLimit-Reset` is the later point at which your whole allowance has returned. It is a\nduration rather than a timestamp, so it does not depend on your clock agreeing with ours.\n\nThe 429 also carries a JSON body with the same information:\n\n```json\n{\n \"type\": \"too_many_requests\",\n \"status\": 429,\n \"request_id\": \"b839a403-7704-41c1-bf6a-39a2d68caefa\",\n \"rate_limit\": {\n \"name\": \"api_key_name\",\n \"limit\": 1200,\n \"remaining\": 0,\n \"retry_after\": \"2025-04-17T11:17:18Z\"\n },\n \"errors\": [\n {\n \"code\": \"too_many_requests\",\n \"message\": \"Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.\"\n }\n ]\n}\n```\n\nThe response includes:\n* The name of the API key (`name`)\n* The bucket limit (`limit`)\n* The number of requests remaining (`remaining`)\n* When you can retry requests (`retry_after`), as an RFC3339 timestamp\n\n## Errors\n\nWe use standard HTTP response codes to indicate the status or failure of API\nrequests.\n\nThe API response body will be JSON, and contain more detailed information on the\nnature of the error.\n\nAn example error when a request is made without an API key:\n\n```json\n{\n \"type\": \"authentication_error\",\n \"status\": 401,\n \"request_id\": \"8e3cc412-b49d-4957-9073-2c19d2c61804\",\n \"errors\": [\n {\n \"code\": \"missing_authorization_material\",\n \"message\": \"No authorization material provided in request\"\n }\n ]\n}\n```\n\nNote that the error:\n\n- Contains the HTTP status (`401`)\n- References the type of error (`authentication_error`)\n- Includes a `request_id` that can be provided to incident.io support to help\n\tdebug questions with your API request\n- Provides a list of individual errors, which go into detail about why the error\n\toccurred\n\nThe most common error will be a 422 Validation Error, which is returned when the\nrequest was rejected due to failing validations.\n\nThese errors look like this:\n\n```json\n{\n \"type\": \"validation_error\",\n \"status\": 422,\n \"request_id\": \"631766c4-4afd-4803-997c-cd700928fa4b\",\n \"errors\": [\n {\n \"code\": \"is_required\",\n \"message\": \"A severity is required to open an incident\",\n \"source\": {\n \"field\": \"severity_id\"\n }\n }\n ]\n}\n```\n\nThis error is caused by not providing a severity identifier, which should be at\nthe `severity_id` field of the request payload. Errors like these can be mapped to\nforms, should you be integrating with the API from a user-interface.\n\n## Compatibility\n\nWe won't make breaking changes to existing API services or endpoints, but will\nexpect integrators to upgrade themselves to the latest API endpoints within 3\nmonths of us deprecating the old service.\n\nWe will make changes that are considered backwards compatible, which include:\n\n- Adding new API endpoints and services\n- Adding new properties to responses from existing API endpoints\n- Reordering properties returned from existing API endpoints\n- Adding optional request parameters to existing API endpoints\n- Altering the format or length of IDs\n- Adding new values to enums\n\nIt is important that clients are robust to these changes, to ensure reliable\nintegrations.\n\nAs an example, if you are generating a client using an openapi-generator, ensure\nthe generated client is configured to support unknown enum values, often\nconfigured via the `enumUnknownDefaultCase` parameter.\n\nWhen breaking changes are unavoidable, we'll create a new service version on a\nseparate path, and run them in parallel.\n\nFor example:\n\n- https://api.incident.io/v1/incidents\n- https://api.incident.io/v2/incidents\n\nFor any questions, email support@incident.io.\n", "title": "incident.io", "version": "1.0.0" }, "servers": [ { "url": "https://api.incident.io" } ], "security": [ { "BearerAuth": [] } ], "tags": [ { "description": "Create and manage escalation paths, and create, list, filter and respond to escalations.\n\nWith incident.io On-call you can create escalation paths that describe how a page should\nbe escalated to people and schedules.\n", "name": "Escalations V2" } ], "paths": { "/v2/escalations": { "get": { "description": "List all escalations for your account.\n\nThis endpoint supports a number of filters, which can help find escalations matching certain\ncriteria.\n\nNote that:\n- Filters may be used together, and the result will be escalations that match all filters.\n- All query parameters must be URI encoded.\n\nTo use this API, you will need an API key with the \"View data\" or \"Create and manage on-call resources\" permission.\n\n### By escalation_path\n\nFind all escalations that escalated to escalation path with id=ABC:\n\n```bash\ncurl --get 'https://api.incident.io/v2/escalations' \\\n--data 'escalation_path[one_of]=ABC'\n```\n\n### By status\n\nFind all escalations with a current status of \"triggered\":\n\n```bash\ncurl --get 'https://api.incident.io/v2/escalations' \\\n--data 'status[one_of]=triggered'\n```\n\nPossible values are \"pending\", \"triggered\", \"acked\", \"resolved\", \"expired\" and \"cancelled\".\nEscalations are in \"pending\" when they are in a grace period when the related alert has\nbeen grouped in an incident.\n\n### By alert\n\nFind all escalations that were created by alert with id=ABC:\n\n```bash\ncurl --get 'https://api.incident.io/v2/escalations' \\\n--data 'alert[one_of]=ABC'\n```\n\n### By incident\n\nFind all escalations related to incident with id=ABC:\n\n```bash\ncurl --get 'https://api.incident.io/v2/escalations' \\\n--data 'incident[one_of]=ABC'\n```\n\nAn escalation is related to an incident if it is linked to that incident directly, if it is\nattached to one of the incident's alerts, or if it triggered one of those alerts (which is\nwhat happens when someone pages by calling in, and that call raises the alert).\n\nTo find everything that is not related to an incident, use \"not_in\":\n\n```bash\ncurl --get 'https://api.incident.io/v2/escalations' \\\n--data 'incident[not_in]=ABC'\n```\n\n### By created_at and updated_at\nFind all escalations that follow specified date parameters for created_at and updated_at fields.\nPossible values are \"gte\" (greater than or equal to), \"lte\" (less than or equal to), and\n\"date_range\" (between two dates).\nFor example, to find all escalations updated after 2025-01-01:\n\n```bash\ncurl --get 'https://api.incident.io/v2/escalations' \\\n--data 'updated_at[gte]=2025-01-01'\n```\n\nTo find all escalations created between 2025-01-01 and 2025-01-31:\n\n```bash\ncurl --get 'https://api.incident.io/v2/escalations' \\\n```\n --data 'created_at[date_range]=2025-01-01~2025-01-31'\n", "operationId": "Escalations V2_List", "parameters": [ { "allowEmptyValue": true, "description": "Number of escalations to return per page", "example": 25, "in": "query", "name": "page_size", "schema": { "default": 25, "description": "Number of escalations to return per page", "example": 25, "format": "int64", "maximum": 50, "minimum": 1, "type": "integer" } }, { "allowEmptyValue": true, "description": "An escalation's ID. This endpoint will return a list of escalations after this ID in relation to the API response order.", "example": "01FDAG4SAP5TYPT98WGR2N7W91", "in": "query", "name": "after", "schema": { "description": "An escalation's ID. This endpoint will return a list of escalations after this ID in relation to the API response order.", "example": "01FDAG4SAP5TYPT98WGR2N7W91", "type": "string" } }, { "allowEmptyValue": true, "description": "Filter on the escalation path for which the escalation was triggered. Accepted operators are 'one_of' and 'not_in'.", "example": { "one_of": [ "01J479052SSQAA4531ASFPR3BF" ] }, "explode": true, "in": "query", "name": "escalation_path", "schema": { "additionalProperties": { "example": [ "some_value" ], "items": { "example": "some_value", "type": "string" }, "type": "array" }, "description": "Filter on the escalation path for which the escalation was triggered. Accepted operators are 'one_of' and 'not_in'.", "example": { "one_of": [ "01J479052SSQAA4531ASFPR3BF" ] }, "type": "object" }, "style": "deepObject" }, { "allowEmptyValue": true, "description": "Filter on the status of the escalation. Accepted operators are 'one_of' and 'not_in'.", "example": { "one_of": [ "triggered" ] }, "explode": true, "in": "query", "name": "status", "schema": { "additionalProperties": { "example": [ "some_value" ], "items": { "example": "some_value", "type": "string" }, "type": "array" }, "description": "Filter on the status of the escalation. Accepted operators are 'one_of' and 'not_in'.", "example": { "one_of": [ "triggered" ] }, "type": "object" }, "style": "deepObject" }, { "allowEmptyValue": true, "description": "Filter on the alert that created an escalation. Accepted operators are 'one_of' and 'not_in'.", "example": { "one_of": [ "01J479052SSQAA4531ASFPR3BF" ] }, "explode": true, "in": "query", "name": "alert", "schema": { "additionalProperties": { "example": [ "some_value" ], "items": { "example": "some_value", "type": "string" }, "type": "array" }, "description": "Filter on the alert that created an escalation. Accepted operators are 'one_of' and 'not_in'.", "example": { "one_of": [ "01J479052SSQAA4531ASFPR3BF" ] }, "type": "object" }, "style": "deepObject" }, { "allowEmptyValue": true, "description": "Filter on the incident that the escalation is connected to. Accepted operators are 'one_of' and 'not_in'.", "example": { "one_of": [ "01J479052SSQAA4531ASFPR3BF" ] }, "explode": true, "in": "query", "name": "incident", "schema": { "additionalProperties": { "example": [ "some_value" ], "items": { "example": "some_value", "type": "string" }, "type": "array" }, "description": "Filter on the incident that the escalation is connected to. Accepted operators are 'one_of' and 'not_in'.", "example": { "one_of": [ "01J479052SSQAA4531ASFPR3BF" ] }, "type": "object" }, "style": "deepObject" }, { "allowEmptyValue": true, "description": "Filter on the created_at timestamp of the escalation. Accepted operators are 'gte', 'lte' and 'date_range'.", "example": { "gte": [ "2021-08-17" ] }, "explode": true, "in": "query", "name": "created_at", "schema": { "additionalProperties": { "example": [ "some_value" ], "items": { "example": "some_value", "type": "string" }, "type": "array" }, "description": "Filter on the created_at timestamp of the escalation. Accepted operators are 'gte', 'lte' and 'date_range'.", "example": { "gte": [ "2021-08-17" ] }, "type": "object" }, "style": "deepObject" }, { "allowEmptyValue": true, "description": "Filter on the updated_at timestamp of the escalation. Accepted operators are 'gte', 'lte' and 'date_range'.", "example": { "gte": [ "2021-08-17" ] }, "explode": true, "in": "query", "name": "updated_at", "schema": { "additionalProperties": { "example": [ "some_value" ], "items": { "example": "some_value", "type": "string" }, "type": "array" }, "description": "Filter on the updated_at timestamp of the escalation. Accepted operators are 'gte', 'lte' and 'date_range'.", "example": { "gte": [ "2021-08-17" ] }, "type": "object" }, "style": "deepObject" }, { "allowEmptyValue": true, "description": "Filter on the idempotency key of the escalation. This is the key set when creating escalations via the API, and is distinct from alert deduplication keys. Accepted operators are 'is' for exact matches and 'starts_with' for prefix matching.", "example": { "starts_with": [ "team-a:" ] }, "explode": true, "in": "query", "name": "idempotency_key", "schema": { "additionalProperties": { "example": [ "some_value" ], "items": { "example": "some_value", "type": "string" }, "type": "array" }, "description": "Filter on the idempotency key of the escalation. This is the key set when creating escalations via the API, and is distinct from alert deduplication keys. Accepted operators are 'is' for exact matches and 'starts_with' for prefix matching.", "example": { "starts_with": [ "team-a:" ] }, "type": "object" }, "style": "deepObject" } ], "responses": { "200": { "content": { "application/json": { "example": { "escalations": [ { "created_at": "2021-08-17T13:28:57.801578Z", "creator": { "alert": { "id": "01GW2G3V0S59R238FAHPDS1R66", "title": "*errors.withMessage: PG::Error failed to connect" }, "user": { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" }, "workflow": { "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "My little workflow" } }, "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01G0J1EXE7AXZ2C93K61WBPYEH", "events": [ { "channels": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "event": "entered_grace_period", "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "occurred_at": "2021-08-17T13:28:57.801578Z", "urgency": "high", "users": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ] } ], "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "priority": { "name": "P1" }, "related_alerts": [ { "alert_group_ids": [ "01GW2G3V0S59R238FAHPDS1R66" ], "alert_source_id": "01GW2G3V0S59R238FAHPDS1R66", "created_at": "2021-08-17T13:28:57.801578Z", "deduplication_key": "4293868629", "description": "CPU on the payments service has exceeded 75 percent for 5 minutes", "id": "01GW2G3V0S59R238FAHPDS1R66", "resolved_at": "2021-08-17T14:28:57.801578Z", "source_url": "https://www.my-alerting-platform.com/alerts/my-alert-123", "status": "firing", "title": "*errors.withMessage: PG::Error failed to connect", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "related_incidents": [ { "external_id": 123, "id": "01FDAG4SAP5TYPT98WGR2N7W91", "name": "Our database is sad", "reference": "INC-123", "status_category": "triage", "summary": "Our database is really really sad, and we don't know why yet.", "visibility": "public" } ], "status": "pending", "title": "Database CPU is high", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "pagination_meta": { "after": "01FCNDV6P870EA6S7TK1DSYDG0", "page_size": 25 } }, "schema": { "$ref": "#/components/schemas/EscalationsListResultV2" } } }, "description": "OK response." }, "400": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "invalid_request_error: There was a problem with the request, like a missing header or querying a resource that doesn't exist." }, "401": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "authentication_error: Authentication failed." }, "403": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "resource_forbidden: Access to this resource is forbidden for the authenticated user." }, "404": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_found: The referenced resource could not be found." }, "405": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "method_not_allowed: The endpoint does not support this operation for the specified resource." }, "406": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_acceptable: Requested a media type this endpoint does not support." }, "408": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "request_timeout: The request took too long to process.\n\nclient_timeout: The request was cancelled by the client." }, "409": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "conflict: Request conflicted with current state of the resource, likely a concurrent update." }, "412": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "precondition_failed: A required condition hasn't been met." }, "413": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "payload_too_large: The request payload is too large." }, "422": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "validation_error: A required field was not provided, or the provided data was invalid." }, "429": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "too_many_requests: Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.\n\nrate_limit_reached: The rate limit associated with this resource or API key has been exceeded. Try again later." }, "500": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "api_error: Something went wrong and has been reported internally." } }, "summary": "List", "tags": [ "Escalations V2" ], "x-docs-display-name": "List", "x-docs-group-name": "Escalations V2", "x-docs-resource-type": "EscalationV2", "x-mint": { "content": "🔑 Requires the `escalations.view` scope." }, "x-rbac-scopes": [ "escalations.view" ] }, "post": { "description": "Create an escalation.\n\nAn escalation pages people, either according to an escalation path, or directly to\nspecific users. You must provide either an escalation_path_id OR user_ids, but not both.\n\nWhen escalating via an escalation path, the escalation will follow the configured path\nwith its levels and timeouts, using your default [alert\npriority](https://app.incident.io/~/settings/alerts/configuration/priorities).\n\nWhen escalating directly to users, they will receive a high-urgency\nnotification, based on their notification rules.\n\nThis endpoint is rate-limited to 60 requests per minute, since it is intended for\ninteractive use cases (for example someone clicking a \"escalate to team\" button\nin your internal developer platform). To escalate based on automated alerts, we\nrecommend sending events to an alert source instead.\n\nIf your API key's permissions are scoped to teams, you can only escalate via an\nescalation path that one of those teams owns. Escalating directly to user_ids\nneeds the permission at the account level, because an escalation aimed at a\nperson has no owning team.\n", "operationId": "Escalations V2_Create", "requestBody": { "content": { "application/json": { "example": { "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01H0J1EXE7AXZ2C93K61WBPYEH", "idempotency_key": "2024-01-15-abc123", "incident_id": "01H0J1EXE7AXZ2C93K61WBPYEH", "title": "Production database experiencing high CPU", "user_ids": [ "01H0J1EXE7AXZ2C93K61WBPYEH", "01H0J1EXE7AXZ2C93K61WBPYEI" ] }, "schema": { "$ref": "#/components/schemas/EscalationsCreatePayloadV2" } } }, "required": true }, "responses": { "201": { "content": { "application/json": { "example": { "escalation": { "created_at": "2021-08-17T13:28:57.801578Z", "creator": { "alert": { "id": "01GW2G3V0S59R238FAHPDS1R66", "title": "*errors.withMessage: PG::Error failed to connect" }, "user": { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" }, "workflow": { "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "My little workflow" } }, "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01G0J1EXE7AXZ2C93K61WBPYEH", "events": [ { "channels": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "event": "entered_grace_period", "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "occurred_at": "2021-08-17T13:28:57.801578Z", "urgency": "high", "users": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ] } ], "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "priority": { "name": "P1" }, "related_alerts": [ { "alert_group_ids": [ "01GW2G3V0S59R238FAHPDS1R66" ], "alert_source_id": "01GW2G3V0S59R238FAHPDS1R66", "created_at": "2021-08-17T13:28:57.801578Z", "deduplication_key": "4293868629", "description": "CPU on the payments service has exceeded 75 percent for 5 minutes", "id": "01GW2G3V0S59R238FAHPDS1R66", "resolved_at": "2021-08-17T14:28:57.801578Z", "source_url": "https://www.my-alerting-platform.com/alerts/my-alert-123", "status": "firing", "title": "*errors.withMessage: PG::Error failed to connect", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "related_incidents": [ { "external_id": 123, "id": "01FDAG4SAP5TYPT98WGR2N7W91", "name": "Our database is sad", "reference": "INC-123", "status_category": "triage", "summary": "Our database is really really sad, and we don't know why yet.", "visibility": "public" } ], "status": "pending", "title": "Database CPU is high", "updated_at": "2021-08-17T13:28:57.801578Z" } }, "schema": { "$ref": "#/components/schemas/EscalationsCreateResultV2" } } }, "description": "Created response." }, "400": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "invalid_request_error: There was a problem with the request, like a missing header or querying a resource that doesn't exist." }, "401": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "authentication_error: Authentication failed." }, "403": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "resource_forbidden: Access to this resource is forbidden for the authenticated user." }, "404": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_found: The referenced resource could not be found." }, "405": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "method_not_allowed: The endpoint does not support this operation for the specified resource." }, "406": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_acceptable: Requested a media type this endpoint does not support." }, "408": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "request_timeout: The request took too long to process.\n\nclient_timeout: The request was cancelled by the client." }, "409": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "conflict: Request conflicted with current state of the resource, likely a concurrent update." }, "412": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "precondition_failed: A required condition hasn't been met." }, "413": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "payload_too_large: The request payload is too large." }, "422": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "validation_error: A required field was not provided, or the provided data was invalid." }, "429": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "too_many_requests: Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.\n\nrate_limit_reached: The rate limit associated with this resource or API key has been exceeded. Try again later." }, "500": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "api_error: Something went wrong and has been reported internally." } }, "summary": "Create", "tags": [ "Escalations V2" ], "x-docs-display-name": "Create", "x-docs-group-name": "Escalations V2", "x-docs-resource-type": "EscalationV2", "x-mint": { "content": "🔑 Requires the `escalations.create` scope." }, "x-rbac-scopes": [ "escalations.create" ] } }, "/v2/escalations/{escalation_id}/actions/check_permissions": { "post": { "description": "Check whether the given users can currently acknowledge, decline, or snooze an escalation.\n\nThis is a read-only projection of the escalation's current state, intended for deciding\nwhich response actions to surface to each user in a custom integration.\n\nTo use this API, you will need an API key that can view escalations and users.", "operationId": "Escalations V2_CheckEscalationPermissions", "parameters": [ { "description": "The ID of the escalation", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "in": "path", "name": "escalation_id", "required": true, "schema": { "description": "The ID of the escalation", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "type": "string" } } ], "requestBody": { "content": { "application/json": { "example": { "user_ids": [ "01G0J1EXE7AXZ2C93K61WBPYEH" ] }, "schema": { "$ref": "#/components/schemas/EscalationsCheckEscalationPermissionsPayloadV2" } } }, "required": true }, "responses": { "200": { "content": { "application/json": { "example": { "response_options": [ { "available_actions": [ "ack", "nack", "snooze" ], "user_id": "01G0J1EXE7AXZ2C93K61WBPYEH" } ] }, "schema": { "$ref": "#/components/schemas/EscalationsCheckEscalationPermissionsResultV2" } } }, "description": "OK response." }, "400": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "invalid_request_error: There was a problem with the request, like a missing header or querying a resource that doesn't exist." }, "401": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "authentication_error: Authentication failed." }, "403": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "resource_forbidden: Access to this resource is forbidden for the authenticated user." }, "404": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_found: The referenced resource could not be found." }, "405": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "method_not_allowed: The endpoint does not support this operation for the specified resource." }, "406": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_acceptable: Requested a media type this endpoint does not support." }, "408": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "request_timeout: The request took too long to process.\n\nclient_timeout: The request was cancelled by the client." }, "409": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "conflict: Request conflicted with current state of the resource, likely a concurrent update." }, "412": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "precondition_failed: A required condition hasn't been met." }, "413": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "payload_too_large: The request payload is too large." }, "422": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "validation_error: A required field was not provided, or the provided data was invalid." }, "429": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "too_many_requests: Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.\n\nrate_limit_reached: The rate limit associated with this resource or API key has been exceeded. Try again later." }, "500": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "api_error: Something went wrong and has been reported internally." } }, "summary": "Check permissions", "tags": [ "Escalations V2" ], "x-docs-display-name": "Check permissions", "x-docs-group-name": "Escalations V2", "x-docs-resource-type": "EscalationV2", "x-mint": { "content": "🔑 Requires the `escalations.view` and `users.view` scopes." }, "x-rbac-scopes": [ "escalations.view", "users.view" ] } }, "/v2/escalations/{escalation_id}/actions/reassign": { "post": { "description": "Reassign an escalation to a different escalation path or set of users.\n\nUse this when a page reached the wrong people. Reassigning creates a new escalation\naimed at the targets you give, linked back to the original, and carries over the\noriginal's title, description, priority, incident and alert so the page stays attached\nto the same alert and acknowledgements keep grouping under it.\n\nYou must provide either an escalation_path_id OR user_ids, but not both. Both name\nincident.io escalation paths and users, so an escalation cannot be reassigned to an\nexternal escalator such as PagerDuty or Opsgenie.\n\nBy default the original escalation is resolved, so the first targets stop being paged.\nPass resolve_original=false to leave it running alongside the new one. Resolving the\noriginal additionally needs the \"escalations.respond\" permission, since it stops a page\nsomeone else may be responding to.\n\nAn escalation can only be reassigned once: calling this again for the same escalation\nis rejected. Retrying a request whose response you never saw is safe in the sense that\nmatters — a reassignment that already happened is never repeated, so nobody is paged\ntwice — but the retry is rejected rather than returning the escalation the first call\ncreated, so keep the ID from the original response.\n\nTo use this API, you will need an API key with the \"Create and manage escalations\"\npermission. The reassignment is attributed to the key; to attribute it to one of your\nusers instead, set the X-Incident-User header, which needs the\n\"api_keys.act_on_behalf_of_users\" scope and no team permissions on the key.\n\nIf your API key's permissions are scoped to teams, the escalation you're reassigning\nmust be owned by one of those teams, and you can only reassign via an escalation path\none of them owns. Reassigning directly to user_ids needs the permission at the account\nlevel, because an escalation aimed at a person has no owning team.", "operationId": "Escalations V2_ReassignEscalation", "parameters": [ { "description": "The ID of the escalation to reassign", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "in": "path", "name": "escalation_id", "required": true, "schema": { "description": "The ID of the escalation to reassign", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "type": "string" } } ], "requestBody": { "content": { "application/json": { "example": { "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01H0J1EXE7AXZ2C93K61WBPYEH", "resolve_original": true, "title": "Production database experiencing high CPU", "user_ids": [ "01H0J1EXE7AXZ2C93K61WBPYEH", "01H0J1EXE7AXZ2C93K61WBPYEI" ] }, "schema": { "$ref": "#/components/schemas/EscalationsReassignEscalationPayloadV2" } } }, "required": true }, "responses": { "201": { "content": { "application/json": { "example": { "escalation": { "created_at": "2021-08-17T13:28:57.801578Z", "creator": { "alert": { "id": "01GW2G3V0S59R238FAHPDS1R66", "title": "*errors.withMessage: PG::Error failed to connect" }, "user": { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" }, "workflow": { "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "My little workflow" } }, "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01G0J1EXE7AXZ2C93K61WBPYEH", "events": [ { "channels": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "event": "entered_grace_period", "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "occurred_at": "2021-08-17T13:28:57.801578Z", "urgency": "high", "users": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ] } ], "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "priority": { "name": "P1" }, "related_alerts": [ { "alert_group_ids": [ "01GW2G3V0S59R238FAHPDS1R66" ], "alert_source_id": "01GW2G3V0S59R238FAHPDS1R66", "created_at": "2021-08-17T13:28:57.801578Z", "deduplication_key": "4293868629", "description": "CPU on the payments service has exceeded 75 percent for 5 minutes", "id": "01GW2G3V0S59R238FAHPDS1R66", "resolved_at": "2021-08-17T14:28:57.801578Z", "source_url": "https://www.my-alerting-platform.com/alerts/my-alert-123", "status": "firing", "title": "*errors.withMessage: PG::Error failed to connect", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "related_incidents": [ { "external_id": 123, "id": "01FDAG4SAP5TYPT98WGR2N7W91", "name": "Our database is sad", "reference": "INC-123", "status_category": "triage", "summary": "Our database is really really sad, and we don't know why yet.", "visibility": "public" } ], "status": "pending", "title": "Database CPU is high", "updated_at": "2021-08-17T13:28:57.801578Z" } }, "schema": { "$ref": "#/components/schemas/EscalationsReassignEscalationResultV2" } } }, "description": "Created response." }, "400": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "invalid_request_error: There was a problem with the request, like a missing header or querying a resource that doesn't exist." }, "401": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "authentication_error: Authentication failed." }, "403": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "resource_forbidden: Access to this resource is forbidden for the authenticated user." }, "404": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_found: The referenced resource could not be found." }, "405": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "method_not_allowed: The endpoint does not support this operation for the specified resource." }, "406": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_acceptable: Requested a media type this endpoint does not support." }, "408": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "request_timeout: The request took too long to process.\n\nclient_timeout: The request was cancelled by the client." }, "409": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "conflict: Request conflicted with current state of the resource, likely a concurrent update." }, "412": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "precondition_failed: A required condition hasn't been met." }, "413": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "payload_too_large: The request payload is too large." }, "422": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "validation_error: A required field was not provided, or the provided data was invalid." }, "429": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "too_many_requests: Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.\n\nrate_limit_reached: The rate limit associated with this resource or API key has been exceeded. Try again later." }, "500": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "api_error: Something went wrong and has been reported internally." } }, "summary": "Reassign", "tags": [ "Escalations V2" ], "x-docs-display-name": "Reassign", "x-docs-group-name": "Escalations V2", "x-docs-resource-type": "EscalationV2", "x-mint": { "content": "🔑 Requires the `escalations.create` scope." }, "x-rbac-scopes": [ "escalations.create" ] } }, "/v2/escalations/{escalation_id}/actions/respond": { "post": { "description": "Respond to an escalation.\n\nAn API key can acknowledge or snooze an escalation on its own, and the response is\nattributed to the key.\n\nDeclining (\"nack\") means \"I personally can't take this page\", so it isn't available to\nan API key responding in its own right.\n\nTo use this API, you will need an API key with the \"Create and manage escalations\" permission.", "operationId": "Escalations V2_RespondEscalation", "parameters": [ { "description": "The ID of the escalation", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "in": "path", "name": "escalation_id", "required": true, "schema": { "description": "The ID of the escalation", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "type": "string" } } ], "requestBody": { "content": { "application/json": { "example": { "response": "ack", "snooze_details": { "reason": "Waiting for deployment to complete", "snooze_until": "2025-01-01T12:00:00Z" } }, "schema": { "$ref": "#/components/schemas/EscalationsRespondEscalationPayloadV2" } } }, "required": true }, "responses": { "200": { "description": "OK response." }, "400": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "invalid_request_error: There was a problem with the request, like a missing header or querying a resource that doesn't exist." }, "401": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "authentication_error: Authentication failed." }, "403": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "resource_forbidden: Access to this resource is forbidden for the authenticated user." }, "404": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_found: The referenced resource could not be found." }, "405": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "method_not_allowed: The endpoint does not support this operation for the specified resource." }, "406": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_acceptable: Requested a media type this endpoint does not support." }, "408": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "request_timeout: The request took too long to process.\n\nclient_timeout: The request was cancelled by the client." }, "409": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "conflict: Request conflicted with current state of the resource, likely a concurrent update." }, "412": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "precondition_failed: A required condition hasn't been met." }, "413": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "payload_too_large: The request payload is too large." }, "422": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "validation_error: A required field was not provided, or the provided data was invalid." }, "429": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "too_many_requests: Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.\n\nrate_limit_reached: The rate limit associated with this resource or API key has been exceeded. Try again later." }, "500": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "api_error: Something went wrong and has been reported internally." } }, "summary": "Respond", "tags": [ "Escalations V2" ], "x-docs-display-name": "Respond", "x-docs-group-name": "Escalations V2", "x-docs-resource-type": "EscalationV2", "x-mint": { "content": "🔑 Requires the `escalations.respond` scope." }, "x-rbac-scopes": [ "escalations.respond" ] } }, "/v2/escalations/{id}": { "get": { "description": "Show a specific escalation.", "operationId": "Escalations V2_Show", "parameters": [ { "description": "Unique ID of the escalation", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "in": "path", "name": "id", "required": true, "schema": { "description": "Unique ID of the escalation", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "type": "string" } } ], "responses": { "200": { "content": { "application/json": { "example": { "escalation": { "created_at": "2021-08-17T13:28:57.801578Z", "creator": { "alert": { "id": "01GW2G3V0S59R238FAHPDS1R66", "title": "*errors.withMessage: PG::Error failed to connect" }, "user": { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" }, "workflow": { "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "My little workflow" } }, "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01G0J1EXE7AXZ2C93K61WBPYEH", "events": [ { "channels": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "event": "entered_grace_period", "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "occurred_at": "2021-08-17T13:28:57.801578Z", "urgency": "high", "users": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ] } ], "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "priority": { "name": "P1" }, "related_alerts": [ { "alert_group_ids": [ "01GW2G3V0S59R238FAHPDS1R66" ], "alert_source_id": "01GW2G3V0S59R238FAHPDS1R66", "created_at": "2021-08-17T13:28:57.801578Z", "deduplication_key": "4293868629", "description": "CPU on the payments service has exceeded 75 percent for 5 minutes", "id": "01GW2G3V0S59R238FAHPDS1R66", "resolved_at": "2021-08-17T14:28:57.801578Z", "source_url": "https://www.my-alerting-platform.com/alerts/my-alert-123", "status": "firing", "title": "*errors.withMessage: PG::Error failed to connect", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "related_incidents": [ { "external_id": 123, "id": "01FDAG4SAP5TYPT98WGR2N7W91", "name": "Our database is sad", "reference": "INC-123", "status_category": "triage", "summary": "Our database is really really sad, and we don't know why yet.", "visibility": "public" } ], "status": "pending", "title": "Database CPU is high", "updated_at": "2021-08-17T13:28:57.801578Z" } }, "schema": { "$ref": "#/components/schemas/EscalationsShowResultV2" } } }, "description": "OK response." }, "400": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "invalid_request_error: There was a problem with the request, like a missing header or querying a resource that doesn't exist." }, "401": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "authentication_error: Authentication failed." }, "403": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "resource_forbidden: Access to this resource is forbidden for the authenticated user." }, "404": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_found: The referenced resource could not be found." }, "405": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "method_not_allowed: The endpoint does not support this operation for the specified resource." }, "406": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_acceptable: Requested a media type this endpoint does not support." }, "408": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "request_timeout: The request took too long to process.\n\nclient_timeout: The request was cancelled by the client." }, "409": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "conflict: Request conflicted with current state of the resource, likely a concurrent update." }, "412": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "precondition_failed: A required condition hasn't been met." }, "413": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "payload_too_large: The request payload is too large." }, "422": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "validation_error: A required field was not provided, or the provided data was invalid." }, "429": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "too_many_requests: Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.\n\nrate_limit_reached: The rate limit associated with this resource or API key has been exceeded. Try again later." }, "500": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "api_error: Something went wrong and has been reported internally." } }, "summary": "Show", "tags": [ "Escalations V2" ], "x-docs-display-name": "Show", "x-docs-group-name": "Escalations V2", "x-docs-resource-type": "EscalationV2", "x-mint": { "content": "🔑 Requires the `escalations.view` scope." }, "x-rbac-scopes": [ "escalations.view" ] } }, "/v2/escalations/{id}/actions/cancel": { "post": { "description": "Cancel an escalation.\n\nCancelling an escalation stops any further paging: notifications cease and the\nescalation will not advance to further levels or repeat. This works on escalations\nthat are still paging (for example to silence a page when an incident is resolved\nbefore anyone acknowledges it) as well as snoozed ones. Escalations that have already\nresolved or expired cannot be cancelled, and cancelling an already-cancelled\nescalation is a no-op.\n\nTo use this API, you will need an API key with the \"Create and manage escalations\" permission.", "operationId": "Escalations V2_CancelEscalation", "parameters": [ { "description": "Unique ID of the escalation", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "in": "path", "name": "id", "required": true, "schema": { "description": "Unique ID of the escalation", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "type": "string" } } ], "responses": { "200": { "description": "OK response." }, "400": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "invalid_request_error: There was a problem with the request, like a missing header or querying a resource that doesn't exist." }, "401": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "authentication_error: Authentication failed." }, "403": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "resource_forbidden: Access to this resource is forbidden for the authenticated user." }, "404": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_found: The referenced resource could not be found." }, "405": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "method_not_allowed: The endpoint does not support this operation for the specified resource." }, "406": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "not_acceptable: Requested a media type this endpoint does not support." }, "408": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "request_timeout: The request took too long to process.\n\nclient_timeout: The request was cancelled by the client." }, "409": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "conflict: Request conflicted with current state of the resource, likely a concurrent update." }, "412": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "precondition_failed: A required condition hasn't been met." }, "413": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "payload_too_large: The request payload is too large." }, "422": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "validation_error: A required field was not provided, or the provided data was invalid." }, "429": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "too_many_requests: Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.\n\nrate_limit_reached: The rate limit associated with this resource or API key has been exceeded. Try again later." }, "500": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/ErrorResponse" } } }, "description": "api_error: Something went wrong and has been reported internally." } }, "summary": "Cancel", "tags": [ "Escalations V2" ], "x-docs-display-name": "Cancel", "x-docs-group-name": "Escalations V2", "x-docs-resource-type": "EscalationV2", "x-mint": { "content": "🔑 Requires the `escalations.cancel` scope." }, "x-rbac-scopes": [ "escalations.cancel" ] } } }, "components": { "schemas": { "EscalationsListResultV2": { "example": { "escalations": [ { "created_at": "2021-08-17T13:28:57.801578Z", "creator": { "alert": { "id": "01GW2G3V0S59R238FAHPDS1R66", "title": "*errors.withMessage: PG::Error failed to connect" }, "user": { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" }, "workflow": { "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "My little workflow" } }, "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01G0J1EXE7AXZ2C93K61WBPYEH", "events": [ { "channels": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "event": "entered_grace_period", "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "occurred_at": "2021-08-17T13:28:57.801578Z", "urgency": "high", "users": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ] } ], "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "priority": { "name": "P1" }, "related_alerts": [ { "alert_group_ids": [ "01GW2G3V0S59R238FAHPDS1R66" ], "alert_source_id": "01GW2G3V0S59R238FAHPDS1R66", "created_at": "2021-08-17T13:28:57.801578Z", "deduplication_key": "4293868629", "description": "CPU on the payments service has exceeded 75 percent for 5 minutes", "id": "01GW2G3V0S59R238FAHPDS1R66", "resolved_at": "2021-08-17T14:28:57.801578Z", "source_url": "https://www.my-alerting-platform.com/alerts/my-alert-123", "status": "firing", "title": "*errors.withMessage: PG::Error failed to connect", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "related_incidents": [ { "external_id": 123, "id": "01FDAG4SAP5TYPT98WGR2N7W91", "name": "Our database is sad", "reference": "INC-123", "status_category": "triage", "summary": "Our database is really really sad, and we don't know why yet.", "visibility": "public" } ], "status": "pending", "title": "Database CPU is high", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "pagination_meta": { "after": "01FCNDV6P870EA6S7TK1DSYDG0", "page_size": 25 } }, "properties": { "escalations": { "example": [ { "created_at": "2021-08-17T13:28:57.801578Z", "creator": { "alert": { "id": "01GW2G3V0S59R238FAHPDS1R66", "title": "*errors.withMessage: PG::Error failed to connect" }, "user": { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" }, "workflow": { "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "My little workflow" } }, "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01G0J1EXE7AXZ2C93K61WBPYEH", "events": [ { "channels": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "event": "entered_grace_period", "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "occurred_at": "2021-08-17T13:28:57.801578Z", "urgency": "high", "users": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ] } ], "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "priority": { "name": "P1" }, "related_alerts": [ { "alert_group_ids": [ "01GW2G3V0S59R238FAHPDS1R66" ], "alert_source_id": "01GW2G3V0S59R238FAHPDS1R66", "created_at": "2021-08-17T13:28:57.801578Z", "deduplication_key": "4293868629", "description": "CPU on the payments service has exceeded 75 percent for 5 minutes", "id": "01GW2G3V0S59R238FAHPDS1R66", "resolved_at": "2021-08-17T14:28:57.801578Z", "source_url": "https://www.my-alerting-platform.com/alerts/my-alert-123", "status": "firing", "title": "*errors.withMessage: PG::Error failed to connect", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "related_incidents": [ { "external_id": 123, "id": "01FDAG4SAP5TYPT98WGR2N7W91", "name": "Our database is sad", "reference": "INC-123", "status_category": "triage", "summary": "Our database is really really sad, and we don't know why yet.", "visibility": "public" } ], "status": "pending", "title": "Database CPU is high", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "items": { "$ref": "#/components/schemas/EscalationV2" }, "type": "array" }, "pagination_meta": { "$ref": "#/components/schemas/PaginationMetaResultV2" } }, "required": [ "escalations", "pagination_meta" ], "type": "object" }, "ErrorResponse": { "example": { "debug": { "message": "Something broke: and something else: and something else", "stacktrace": [ "thing.go:123" ] }, "errors": [ { "code": "trial_expired", "message": "Default incident call link must be a valid URL", "metadata": { "abc123": "abc123" }, "source": { "field": "default_call_url", "pointer": "/settings/default_call_url" } } ], "rate_limit": { "limit": 100, "name": "client_ip", "remaining": 98, "retry_after": "2020-01-01T00:00:00Z" }, "request_id": "2T1p0e3j", "status": 408, "type": "invalid_request_error" }, "properties": { "debug": { "$ref": "#/components/schemas/ErrorDebug" }, "errors": { "description": "List of errors that caused this request to fail", "example": [ { "code": "trial_expired", "message": "Default incident call link must be a valid URL", "metadata": { "abc123": "abc123" }, "source": { "field": "default_call_url", "pointer": "/settings/default_call_url" } } ], "items": { "$ref": "#/components/schemas/ErrorSingle" }, "type": "array" }, "rate_limit": { "$ref": "#/components/schemas/ErrorRateLimit" }, "request_id": { "description": "Unique identifier of the request", "example": "2T1p0e3j", "type": "string" }, "status": { "description": "HTTP status of the response", "example": 408, "format": "int64", "type": "integer" }, "type": { "description": "Machine-readable identifier for the general category of error", "enum": [ "invalid_request_error", "authentication_error", "resource_forbidden", "not_found", "not_acceptable", "method_not_allowed", "request_timeout", "conflict", "precondition_failed", "payload_too_large", "validation_error", "too_many_requests", "api_error", "rate_limit_reached", "client_timeout" ], "example": "invalid_request_error", "type": "string" } }, "required": [ "type", "status", "request_id", "errors" ], "type": "object" }, "EscalationsCreatePayloadV2": { "example": { "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01H0J1EXE7AXZ2C93K61WBPYEH", "idempotency_key": "2024-01-15-abc123", "incident_id": "01H0J1EXE7AXZ2C93K61WBPYEH", "title": "Production database experiencing high CPU", "user_ids": [ "01H0J1EXE7AXZ2C93K61WBPYEH", "01H0J1EXE7AXZ2C93K61WBPYEI" ] }, "properties": { "description": { "description": "Additional details about the escalation", "example": "Database CPU has been above 90% for 5 minutes", "type": "string" }, "escalation_path_id": { "description": "ID of the escalation path to follow", "example": "01H0J1EXE7AXZ2C93K61WBPYEH", "type": "string" }, "idempotency_key": { "description": "Unique key to prevent duplicate escalations. If this key has already been used, the existing escalation will be returned.", "example": "2024-01-15-abc123", "type": "string" }, "incident_id": { "description": "ID of an incident to associate with this escalation. The linked incident will appear in the escalation's related_incidents field.", "example": "01H0J1EXE7AXZ2C93K61WBPYEH", "type": "string" }, "title": { "description": "The title of the escalation. This message will be included in all notifications about this escalation.", "example": "Production database experiencing high CPU", "type": "string" }, "user_ids": { "description": "IDs of users to escalate directly to", "example": [ "01H0J1EXE7AXZ2C93K61WBPYEH", "01H0J1EXE7AXZ2C93K61WBPYEI" ], "items": { "example": "abc123", "type": "string" }, "type": "array" } }, "required": [ "idempotency_key", "title" ], "type": "object" }, "EscalationsCreateResultV2": { "example": { "escalation": { "created_at": "2021-08-17T13:28:57.801578Z", "creator": { "alert": { "id": "01GW2G3V0S59R238FAHPDS1R66", "title": "*errors.withMessage: PG::Error failed to connect" }, "user": { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" }, "workflow": { "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "My little workflow" } }, "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01G0J1EXE7AXZ2C93K61WBPYEH", "events": [ { "channels": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "event": "entered_grace_period", "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "occurred_at": "2021-08-17T13:28:57.801578Z", "urgency": "high", "users": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ] } ], "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "priority": { "name": "P1" }, "related_alerts": [ { "alert_group_ids": [ "01GW2G3V0S59R238FAHPDS1R66" ], "alert_source_id": "01GW2G3V0S59R238FAHPDS1R66", "created_at": "2021-08-17T13:28:57.801578Z", "deduplication_key": "4293868629", "description": "CPU on the payments service has exceeded 75 percent for 5 minutes", "id": "01GW2G3V0S59R238FAHPDS1R66", "resolved_at": "2021-08-17T14:28:57.801578Z", "source_url": "https://www.my-alerting-platform.com/alerts/my-alert-123", "status": "firing", "title": "*errors.withMessage: PG::Error failed to connect", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "related_incidents": [ { "external_id": 123, "id": "01FDAG4SAP5TYPT98WGR2N7W91", "name": "Our database is sad", "reference": "INC-123", "status_category": "triage", "summary": "Our database is really really sad, and we don't know why yet.", "visibility": "public" } ], "status": "pending", "title": "Database CPU is high", "updated_at": "2021-08-17T13:28:57.801578Z" } }, "properties": { "escalation": { "$ref": "#/components/schemas/EscalationV2" } }, "required": [ "escalation" ], "type": "object" }, "EscalationsCheckEscalationPermissionsPayloadV2": { "example": { "user_ids": [ "01G0J1EXE7AXZ2C93K61WBPYEH" ] }, "properties": { "user_ids": { "description": "The IDs of the users to check response options for", "example": [ "01G0J1EXE7AXZ2C93K61WBPYEH" ], "items": { "example": "abc123", "type": "string" }, "type": "array" } }, "required": [ "user_ids" ], "type": "object" }, "EscalationsCheckEscalationPermissionsResultV2": { "example": { "response_options": [ { "available_actions": [ "ack", "nack", "snooze" ], "user_id": "01G0J1EXE7AXZ2C93K61WBPYEH" } ] }, "properties": { "response_options": { "description": "The response options available to each requested user, in the same order as the request.", "example": [ { "available_actions": [ "ack", "nack", "snooze" ], "user_id": "01G0J1EXE7AXZ2C93K61WBPYEH" } ], "items": { "$ref": "#/components/schemas/EscalationUserResponseOptionsV2" }, "type": "array" } }, "required": [ "response_options" ], "type": "object" }, "EscalationsReassignEscalationPayloadV2": { "example": { "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01H0J1EXE7AXZ2C93K61WBPYEH", "resolve_original": true, "title": "Production database experiencing high CPU", "user_ids": [ "01H0J1EXE7AXZ2C93K61WBPYEH", "01H0J1EXE7AXZ2C93K61WBPYEI" ] }, "properties": { "description": { "description": "Additional details about the new escalation. Defaults to the original's description.", "example": "Database CPU has been above 90% for 5 minutes", "type": "string" }, "escalation_path_id": { "description": "ID of the escalation path to reassign to", "example": "01H0J1EXE7AXZ2C93K61WBPYEH", "type": "string" }, "resolve_original": { "default": true, "description": "Whether to resolve the original escalation, stopping it paging its targets. Defaults to true.", "example": true, "type": "boolean" }, "title": { "description": "The title of the new escalation. Defaults to the original's title.", "example": "Production database experiencing high CPU", "type": "string" }, "user_ids": { "description": "IDs of users to reassign directly to", "example": [ "01H0J1EXE7AXZ2C93K61WBPYEH", "01H0J1EXE7AXZ2C93K61WBPYEI" ], "items": { "example": "abc123", "type": "string" }, "type": "array" } }, "type": "object" }, "EscalationsReassignEscalationResultV2": { "example": { "escalation": { "created_at": "2021-08-17T13:28:57.801578Z", "creator": { "alert": { "id": "01GW2G3V0S59R238FAHPDS1R66", "title": "*errors.withMessage: PG::Error failed to connect" }, "user": { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" }, "workflow": { "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "My little workflow" } }, "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01G0J1EXE7AXZ2C93K61WBPYEH", "events": [ { "channels": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "event": "entered_grace_period", "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "occurred_at": "2021-08-17T13:28:57.801578Z", "urgency": "high", "users": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ] } ], "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "priority": { "name": "P1" }, "related_alerts": [ { "alert_group_ids": [ "01GW2G3V0S59R238FAHPDS1R66" ], "alert_source_id": "01GW2G3V0S59R238FAHPDS1R66", "created_at": "2021-08-17T13:28:57.801578Z", "deduplication_key": "4293868629", "description": "CPU on the payments service has exceeded 75 percent for 5 minutes", "id": "01GW2G3V0S59R238FAHPDS1R66", "resolved_at": "2021-08-17T14:28:57.801578Z", "source_url": "https://www.my-alerting-platform.com/alerts/my-alert-123", "status": "firing", "title": "*errors.withMessage: PG::Error failed to connect", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "related_incidents": [ { "external_id": 123, "id": "01FDAG4SAP5TYPT98WGR2N7W91", "name": "Our database is sad", "reference": "INC-123", "status_category": "triage", "summary": "Our database is really really sad, and we don't know why yet.", "visibility": "public" } ], "status": "pending", "title": "Database CPU is high", "updated_at": "2021-08-17T13:28:57.801578Z" } }, "properties": { "escalation": { "$ref": "#/components/schemas/EscalationV2" } }, "required": [ "escalation" ], "type": "object" }, "EscalationsRespondEscalationPayloadV2": { "example": { "response": "ack", "snooze_details": { "reason": "Waiting for deployment to complete", "snooze_until": "2025-01-01T12:00:00Z" } }, "properties": { "response": { "description": "Whether to acknowledge, decline or snooze the escalation", "enum": [ "ack", "nack", "snooze" ], "example": "ack", "type": "string" }, "snooze_details": { "$ref": "#/components/schemas/EscalationRespondSnoozeDetailsPayloadV2" } }, "required": [ "response" ], "type": "object" }, "EscalationsShowResultV2": { "example": { "escalation": { "created_at": "2021-08-17T13:28:57.801578Z", "creator": { "alert": { "id": "01GW2G3V0S59R238FAHPDS1R66", "title": "*errors.withMessage: PG::Error failed to connect" }, "user": { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" }, "workflow": { "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "My little workflow" } }, "description": "Database CPU has been above 90% for 5 minutes", "escalation_path_id": "01G0J1EXE7AXZ2C93K61WBPYEH", "events": [ { "channels": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "event": "entered_grace_period", "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "occurred_at": "2021-08-17T13:28:57.801578Z", "urgency": "high", "users": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ] } ], "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "priority": { "name": "P1" }, "related_alerts": [ { "alert_group_ids": [ "01GW2G3V0S59R238FAHPDS1R66" ], "alert_source_id": "01GW2G3V0S59R238FAHPDS1R66", "created_at": "2021-08-17T13:28:57.801578Z", "deduplication_key": "4293868629", "description": "CPU on the payments service has exceeded 75 percent for 5 minutes", "id": "01GW2G3V0S59R238FAHPDS1R66", "resolved_at": "2021-08-17T14:28:57.801578Z", "source_url": "https://www.my-alerting-platform.com/alerts/my-alert-123", "status": "firing", "title": "*errors.withMessage: PG::Error failed to connect", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "related_incidents": [ { "external_id": 123, "id": "01FDAG4SAP5TYPT98WGR2N7W91", "name": "Our database is sad", "reference": "INC-123", "status_category": "triage", "summary": "Our database is really really sad, and we don't know why yet.", "visibility": "public" } ], "status": "pending", "title": "Database CPU is high", "updated_at": "2021-08-17T13:28:57.801578Z" } }, "properties": { "escalation": { "$ref": "#/components/schemas/EscalationV2" } }, "required": [ "escalation" ], "type": "object" }, "EscalationV2": { "properties": { "created_at": { "description": "When this escalation was created", "example": "2021-08-17T13:28:57.801578Z", "format": "date-time", "type": "string" }, "creator": { "$ref": "#/components/schemas/EscalationCreatorV2" }, "description": { "description": "Additional detail provided with this escalation. When it isn't set explicitly, this is taken from the alert description or the incident summary, and is empty when neither applies.", "example": "Database CPU has been above 90% for 5 minutes", "type": "string" }, "escalation_path_id": { "description": "Unique identifier of the escalation path that the escalation was created from", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "type": "string" }, "events": { "description": "Events which describe the history of this escalation. Events include information about what users or channels were notified and what users acked.", "example": [ { "channels": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "event": "entered_grace_period", "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "occurred_at": "2021-08-17T13:28:57.801578Z", "urgency": "high", "users": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ] } ], "items": { "$ref": "#/components/schemas/EscalationEventV2" }, "type": "array" }, "id": { "description": "Unique ID of the escalation", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "type": "string" }, "priority": { "$ref": "#/components/schemas/EscalationPriorityV2" }, "related_alerts": { "description": "Alerts related to this escalation", "example": [ { "alert_group_ids": [ "01GW2G3V0S59R238FAHPDS1R66" ], "alert_source_id": "01GW2G3V0S59R238FAHPDS1R66", "created_at": "2021-08-17T13:28:57.801578Z", "deduplication_key": "4293868629", "description": "CPU on the payments service has exceeded 75 percent for 5 minutes", "id": "01GW2G3V0S59R238FAHPDS1R66", "resolved_at": "2021-08-17T14:28:57.801578Z", "source_url": "https://www.my-alerting-platform.com/alerts/my-alert-123", "status": "firing", "title": "*errors.withMessage: PG::Error failed to connect", "updated_at": "2021-08-17T13:28:57.801578Z" } ], "items": { "$ref": "#/components/schemas/AlertSlimV2" }, "type": "array" }, "related_incidents": { "description": "Incidents related to this escalation", "example": [ { "external_id": 123, "id": "01FDAG4SAP5TYPT98WGR2N7W91", "name": "Our database is sad", "reference": "INC-123", "status_category": "triage", "summary": "Our database is really really sad, and we don't know why yet.", "visibility": "public" } ], "items": { "$ref": "#/components/schemas/IncidentSlimV2" }, "type": "array" }, "status": { "description": "Status of the escalation", "enum": [ "pending", "triggered", "acked", "resolved", "expired", "cancelled", "snoozed", "delayed", "pending_repeat" ], "example": "pending", "type": "string" }, "title": { "description": "The title of this escalation", "example": "Database CPU is high", "type": "string" }, "updated_at": { "description": "When this escalation was last updated", "example": "2021-08-17T13:28:57.801578Z", "format": "date-time", "type": "string" } }, "required": [ "id", "created_at", "updated_at", "status", "title", "description", "priority", "creator", "events", "related_incidents", "related_alerts" ], "type": "object" }, "PaginationMetaResultV2": { "example": { "after": "01FCNDV6P870EA6S7TK1DSYDG0", "page_size": 25 }, "properties": { "after": { "description": "If provided, pass this as the 'after' param to load the next page", "example": "01FCNDV6P870EA6S7TK1DSYDG0", "type": "string" }, "page_size": { "default": 25, "description": "What was the maximum number of results requested", "example": 25, "format": "int64", "maximum": 250, "type": "integer" } }, "required": [ "page_size" ], "type": "object" }, "ErrorDebug": { "example": { "message": "Something broke: and something else: and something else", "stacktrace": [ "thing.go:123" ] }, "properties": { "message": { "description": "Original internal error message", "example": "Something broke: and something else: and something else", "type": "string" }, "stacktrace": { "description": "Stacktrace of the error, if applicable", "example": [ "thing.go:123" ], "items": { "example": "thing.go:123", "type": "string" }, "type": "array" } }, "required": [ "message", "stacktrace" ], "type": "object" }, "ErrorSingle": { "example": { "code": "trial_expired", "message": "Default incident call link must be a valid URL", "metadata": { "abc123": "abc123" }, "source": { "field": "default_call_url", "pointer": "/settings/default_call_url" } }, "properties": { "code": { "description": "Machine-readable identifier for this specific error", "example": "trial_expired", "type": "string" }, "message": { "description": "Human readable description of the error", "example": "Default incident call link must be a valid URL", "type": "string" }, "metadata": { "additionalProperties": { "example": "abc123", "type": "string" }, "description": "Additional metadata about the error, keyed by a string identifier", "example": { "abc123": "abc123" }, "type": "object" }, "source": { "$ref": "#/components/schemas/ErrorSource" } }, "required": [ "code", "message" ], "type": "object" }, "ErrorRateLimit": { "example": { "limit": 100, "name": "client_ip", "remaining": 98, "retry_after": "2020-01-01T00:00:00Z" }, "properties": { "limit": { "description": "The maximum number of requests that the consumer is permitted to make per minute", "example": 100, "format": "int64", "type": "integer" }, "name": { "description": "Which rate limit was exceeded", "example": "client_ip", "type": "string" }, "remaining": { "description": "The number of requests remaining in the current rate limit window", "example": 98, "format": "int64", "type": "integer" }, "retry_after": { "description": "When the client can retry, as an RFC3339 timestamp in UTC. Prefer the Retry-After response header, which carries the same instant as a number of seconds", "example": "2020-01-01T00:00:00Z", "type": "string" } }, "required": [ "name", "limit", "remaining", "retry_after" ], "type": "object" }, "EscalationUserResponseOptionsV2": { "example": { "available_actions": [ "ack", "nack", "snooze" ], "user_id": "01G0J1EXE7AXZ2C93K61WBPYEH" }, "properties": { "available_actions": { "description": "The response actions this user can currently take on the escalation. Empty if the user can't respond to it at all.", "example": [ "ack", "nack", "snooze" ], "items": { "description": "An action a user can take in response to an escalation", "enum": [ "ack", "nack", "snooze" ], "example": "ack", "type": "string", "x-public-api-version": "v2" }, "type": "array" }, "user_id": { "description": "The ID of the user these response options are for", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "type": "string" } }, "required": [ "user_id", "available_actions" ], "type": "object" }, "EscalationRespondSnoozeDetailsPayloadV2": { "example": { "reason": "Waiting for deployment to complete", "snooze_until": "2025-01-01T12:00:00Z" }, "properties": { "reason": { "description": "Optional reason for snoozing the escalation", "example": "Waiting for deployment to complete", "type": "string" }, "snooze_until": { "description": "The time at which the snooze should end", "example": "2025-01-01T12:00:00Z", "format": "date-time", "type": "string" } }, "required": [ "snooze_until" ], "type": "object" }, "EscalationCreatorV2": { "description": "The creator of this escalation. Can be a user, a workflow, or an alert. If the escalation came from a call route, this will be empty.", "example": { "alert": { "id": "01GW2G3V0S59R238FAHPDS1R66", "title": "*errors.withMessage: PG::Error failed to connect" }, "user": { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" }, "workflow": { "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "My little workflow" } }, "properties": { "alert": { "$ref": "#/components/schemas/AlertActorV2" }, "user": { "$ref": "#/components/schemas/UserV2" }, "workflow": { "$ref": "#/components/schemas/WorkflowActorV2" } }, "type": "object" }, "EscalationEventV2": { "example": { "channels": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "event": "entered_grace_period", "id": "01G0J1EXE7AXZ2C93K61WBPYEH", "occurred_at": "2021-08-17T13:28:57.801578Z", "urgency": "high", "users": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ] }, "properties": { "channels": { "description": "This field will be populated for notified_channels events.", "example": [ { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" } ], "items": { "$ref": "#/components/schemas/ChatChannelSlimV2" }, "type": "array" }, "event": { "description": "The type of event that occured.", "enum": [ "entered_grace_period", "triggered", "notified_users", "notified_channels", "acked", "cancelled", "resolved", "expired" ], "example": "entered_grace_period", "type": "string" }, "id": { "description": "The unique ID for this escalation event", "example": "01G0J1EXE7AXZ2C93K61WBPYEH", "type": "string" }, "occurred_at": { "description": "The time when this escalation event was processed", "example": "2021-08-17T13:28:57.801578Z", "format": "date-time", "type": "string" }, "urgency": { "description": "The urgency at which we tried to notify users. This field will be populated for notified_users events.", "enum": [ "high", "low" ], "example": "high", "type": "string" }, "users": { "description": "This field will be populated for notified_users and acked events.", "example": [ { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" } ], "items": { "$ref": "#/components/schemas/UserV2" }, "type": "array" } }, "required": [ "id", "event", "occurred_at" ], "type": "object" }, "EscalationPriorityV2": { "description": "The priority associated with this escalation.", "example": { "name": "P1" }, "properties": { "name": { "description": "The human readable label for this priority", "example": "P1", "type": "string" } }, "required": [ "name" ], "type": "object" }, "AlertSlimV2": { "example": { "alert_group_ids": [ "01GW2G3V0S59R238FAHPDS1R66" ], "alert_source_id": "01GW2G3V0S59R238FAHPDS1R66", "created_at": "2021-08-17T13:28:57.801578Z", "deduplication_key": "4293868629", "description": "CPU on the payments service has exceeded 75 percent for 5 minutes", "id": "01GW2G3V0S59R238FAHPDS1R66", "resolved_at": "2021-08-17T14:28:57.801578Z", "source_url": "https://www.my-alerting-platform.com/alerts/my-alert-123", "status": "firing", "title": "*errors.withMessage: PG::Error failed to connect", "updated_at": "2021-08-17T13:28:57.801578Z" }, "properties": { "alert_group_ids": { "description": "The IDs of every alert group this alert belongs to. Empty when the alert is not part of any group.", "example": [ "01GW2G3V0S59R238FAHPDS1R66" ], "items": { "example": "abc123", "type": "string" }, "type": "array" }, "alert_source_id": { "description": "The ID of the alert source this alert fired on", "example": "01GW2G3V0S59R238FAHPDS1R66", "type": "string" }, "created_at": { "description": "When this entry was created", "example": "2021-08-17T13:28:57.801578Z", "format": "date-time", "type": "string" }, "deduplication_key": { "description": "A deduplication key which uniquely references this alert from your alert source. For newly created HTTP sources, this field is required.\nIf you send an event with the same deduplication_key multiple times, only one alert will be created in incident.io for this alert source config.\nYou can filter on this field to find the alert created by an event you've sent us.", "example": "4293868629", "type": "string" }, "description": { "description": "The description of the alert", "example": "CPU on the payments service has exceeded 75 percent for 5 minutes", "type": "string" }, "id": { "description": "The ID of this alert", "example": "01GW2G3V0S59R238FAHPDS1R66", "type": "string" }, "resolved_at": { "description": "When this alert was resolved", "example": "2021-08-17T14:28:57.801578Z", "format": "date-time", "type": "string" }, "source_url": { "description": "If applicable, a link to the alert in the upstream system", "example": "https://www.my-alerting-platform.com/alerts/my-alert-123", "type": "string" }, "status": { "description": "Statuses of an alert", "enum": [ "firing", "resolved" ], "example": "firing", "type": "string", "x-public-api-version": "v2" }, "title": { "description": "The title of the alert, parsed from the alert payload according to the alert source configuration", "example": "*errors.withMessage: PG::Error failed to connect", "type": "string" }, "updated_at": { "description": "When this alert was last updated", "example": "2021-08-17T13:28:57.801578Z", "format": "date-time", "type": "string" } }, "required": [ "id", "title", "deduplication_key", "alert_source_id", "status", "created_at", "updated_at" ], "type": "object" }, "IncidentSlimV2": { "description": "Incident slim is a subset of the full incident object, listing key fields.", "example": { "external_id": 123, "id": "01FDAG4SAP5TYPT98WGR2N7W91", "name": "Our database is sad", "reference": "INC-123", "status_category": "triage", "summary": "Our database is really really sad, and we don't know why yet.", "visibility": "public" }, "properties": { "external_id": { "description": "External identifier for the incident - often displayed with an INC- prefix", "example": 123, "format": "int64", "type": "integer" }, "id": { "description": "Unique identifier for the incident", "example": "01FDAG4SAP5TYPT98WGR2N7W91", "type": "string" }, "name": { "description": "Explanation of the incident", "example": "Our database is sad", "type": "string" }, "reference": { "description": "Reference to this incident, as displayed across the product", "example": "INC-123", "type": "string" }, "status_category": { "description": "The category of the incidents status", "enum": [ "triage", "declined", "merged", "canceled", "active", "post-incident", "closed", "paused" ], "example": "triage", "type": "string" }, "summary": { "description": "Detailed description of the incident", "example": "Our database is really really sad, and we don't know why yet.", "type": "string" }, "visibility": { "description": "Whether the incident should be open to anyone in your Slack workspace (public), or invite-only (private). For more information on Private Incidents see our [docs](https://docs.incident.io/incidents/sensitive-incidents).", "enum": [ "public", "private" ], "example": "public", "type": "string" } }, "required": [ "id", "external_id", "name", "reference", "visibility", "status_category" ], "type": "object" }, "ErrorSource": { "example": { "field": "default_call_url", "pointer": "/settings/default_call_url" }, "properties": { "field": { "description": "Field name that is the source of the error", "example": "default_call_url", "type": "string" }, "pointer": { "description": "JSON pointer to the request field that is the source of the error", "example": "/settings/default_call_url", "type": "string" } }, "required": [ "field", "pointer" ], "type": "object" }, "AlertActorV2": { "example": { "id": "01GW2G3V0S59R238FAHPDS1R66", "title": "*errors.withMessage: PG::Error failed to connect" }, "properties": { "id": { "description": "The ID of this alert", "example": "01GW2G3V0S59R238FAHPDS1R66", "type": "string" }, "title": { "description": "The title of the alert, parsed from the alert payload according to the alert source configuration", "example": "*errors.withMessage: PG::Error failed to connect", "type": "string" } }, "required": [ "id", "title" ], "type": "object" }, "UserV2": { "example": { "email": "lisa@incident.io", "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "Lisa Karlin Curtis", "role": "owner", "slack_user_id": "U02AYNF2XJM" }, "properties": { "email": { "description": "Email address of the user.", "example": "lisa@incident.io", "type": "string" }, "id": { "description": "Unique identifier of the user", "example": "01FCNDV6P870EA6S7TK1DSYDG0", "type": "string" }, "name": { "description": "Name of the user", "example": "Lisa Karlin Curtis", "type": "string" }, "role": { "description": "DEPRECATED: Role of the user as of March 9th 2023, this value is no longer updated.", "enum": [ "viewer", "responder", "administrator", "owner", "unset" ], "example": "owner", "type": "string" }, "slack_user_id": { "description": "Slack ID of the user", "example": "U02AYNF2XJM", "type": "string" } }, "required": [ "role", "id", "name" ], "type": "object" }, "WorkflowActorV2": { "example": { "id": "01FCNDV6P870EA6S7TK1DSYDG0", "name": "My little workflow" }, "properties": { "id": { "description": "Unique identifier for the workflow", "example": "01FCNDV6P870EA6S7TK1DSYDG0", "type": "string" }, "name": { "description": "Name provided by the user when creating the workflow", "example": "My little workflow", "type": "string" } }, "required": [ "id", "name" ], "type": "object" }, "ChatChannelSlimV2": { "example": { "microsoft_teams_channel_id": "abc123", "microsoft_teams_team_id": "abc123", "slack_channel_id": "abc123", "slack_team_id": "abc123" }, "properties": { "microsoft_teams_channel_id": { "description": "ID of the Microsoft Teams channel, if there is one", "example": "abc123", "type": "string" }, "microsoft_teams_team_id": { "description": "ID of the Microsoft Teams team, if there is one", "example": "abc123", "type": "string" }, "slack_channel_id": { "description": "ID of the Slack channel, if there is one", "example": "abc123", "type": "string" }, "slack_team_id": { "description": "ID of the Slack team, if there is one", "example": "abc123", "type": "string" } }, "type": "object" } }, "securitySchemes": { "BearerAuth": { "type": "http", "scheme": "bearer", "description": "API key from your incident.io dashboard (Settings → API keys)" } } } }