> ## Documentation Index > Fetch the complete documentation index at: https://docs.incident.io/llms.txt > Use this file to discover all available pages before exploring further. # What's included in On-call > Find the on-call feature you need, and the page that explains it. On-call covers the whole path from an alert firing to the right person picking up their phone. Setting it up for the first time? Start with [Getting started with On-call](/on-call/getting-started), which walks through teams, schedules, escalation paths and alert routes. ## Build and run schedules | Feature | What it does | | ---------------------------------------------------- | ------------------------------------------------------------------------------------------------------------ | | [Schedules](/on-call/building-schedules) | Rotations, handover times, working hours, follow-the-sun coverage and shadow rotations. | | [Import and duplicate](/on-call/importing-schedules) | Bring schedules across from PagerDuty and Opsgenie, or copy one you already have. | | [Coverage gap detection](/on-call/coverage-policies) | Spots the windows where nobody is on call, and chases someone to fill them. Available on Pro and Enterprise. | | [Terraform management](/admin/terraform) | Manage schedules and escalation paths as code, and export the config from the dashboard. | ## Holidays and time off | Feature | What it does | | ------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------- | | [Public holidays](/on-call/public-holidays) | Subscribe a schedule to one or more countries' public holidays, with suggestions based on its timezone. | | [Holiday calendar feeds](/on-call/calendar-feeds) | Import personal time off from any calendar or HRIS with an iCal feed, including Personio, CharlieHR and Rippling. | | [Direct HRIS integrations](/on-call/direct-hris-integrations) | Connect Workday, HiBob or BambooHR directly, and choose which time off policies show on a schedule. Available on Enterprise. | | [Vacation conflict detection](/on-call/acting-on-holidays#detect-on-call-and-vacation-overlaps-with-a-policy) | Spots time off that clashes with a shift, and tells the person before they go away. Available on Pro and Enterprise. | ## Cover a shift | Feature | What it does | | --------------------------------------------- | ----------------------------------------------------------------------------------------- | | [Overrides](/on-call/overrides#overrides) | Hand a whole shift or part of one to someone else, from the dashboard, mobile or the API. | | [Cover requests](/on-call/overrides#cover-me) | Ask your schedule for cover, and we create the override as soon as someone accepts. | | [Shift swaps](/on-call/shift-swaps) | Trade a shift for one of a teammate's, directly or as part of a cover request. | ## Reach the right person | Feature | What it does | | ------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------- | | [Escalation paths](/on-call/escalation-paths) | Multi-level paths with retries, working hours conditions and priority branching. | | [Round robin](/on-call/round-robin) | Spread pages evenly across a rotation rather than always starting with the same person. | | [Out of hours delays](/on-call/out-of-hours) | Hold an out of hours escalation until working hours begin, so a low priority page wakes nobody. | | [Notification preferences](/on-call/notifications) | Phone call, SMS, mobile push, WhatsApp and email, set separately for high and low urgency. | | [Notification policies](/on-call/notification-policies) | Require a minimum set of contact methods, and enforce it so responders can't remove the rules. Available on Pro and Enterprise. | ## Live call routing | Feature | What it does | | ------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ | | [Call routes](/on-call/live-call-routing) | A phone number that rings whoever is on call, level by level. Available on Pro and Enterprise. | | [Phone trees](/on-call/live-call-routing#route-callers-with-a-phone-tree) | Let callers press a key to choose which team they reach, so one number can serve several. Available on Enterprise. | | [Voicemail](/on-call/live-call-routing#send-calls-to-voicemail) | Take a message when nobody answers, with a recording and transcript on the alert. | ## See on-call outside the dashboard | Feature | What it does | | ---------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------- | | [Slack user group sync](/on-call/sync-slack-groups) | Keep a Slack user group in step with a schedule, so mentioning it reaches whoever is on call. | | [Shift calendar feeds](/on-call/shift-calendar-feeds) | Subscribe to your own shifts, or a whole schedule, from Google Calendar, Outlook or any iCal app. | | [Schedule change notifications](/on-call/slack-schedule-notifications) | Post a Slack message at each handover saying who is coming on and off duty. | | [Mobile app](/on-call/mobile-notifications) | Take a page, check schedules and arrange cover from iOS or Android. | ## Report and review | Feature | What it does | | --------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [On-call pay reports](/on-call/pay-report) | Turn shifts into a compensation report with daily or hourly rates, holiday premiums and a payroll CSV. Enterprise adds different pay rules per group, and paying once for overlapping shifts. | | [Readiness insights](/on-call/on-call-readiness-insights) | See who is reachable, by which method, and how that's trending. | | [Who's on call right now](/on-call/determining-on-call) | Work out who a page will reach, and why. | Responders in Mainland China use a separate setup with different notification methods. See [On-call in China](/on-call/china-on-call). Plans and their limits are on our [pricing page](https://incident.io/pricing).