> ## Documentation Index
> Fetch the complete documentation index at: https://docs.incident.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Cover me, overrides and schedules

export const SlackCommand = ({command, alt, maxWidth, caption}) => {
  const light = `/images/slack_command_screenshots/${command}-light.png`;
  const dark = `/images/slack_command_screenshots/${command}-dark.png`;
  return <>
      <img src={light} alt={alt} className="block dark:hidden" style={maxWidth ? {
    maxWidth
  } : undefined} />
      <img src={dark} alt={alt} className="hidden dark:block" style={maxWidth ? {
    maxWidth
  } : undefined} />
      {caption && <p style={{
    fontSize: '14px',
    color: 'var(--content-tertiary)',
    marginTop: '8px',
    textAlign: 'center'
  }}>
          {caption}
        </p>}
    </>;
};

## Schedules

When you or your team member has built schedules for your On-call, you are now able to view them from the incident.io dashboard or your mobile.

#### Dashboard

Just head to your [Schedules](https://app.incident.io/~/on-call/schedules) and you'll be able to view the final schedule, but also add overrides.

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-1.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=37152e814a4a51279d493e8656b40acb" alt="image.png" width="4426" height="1188" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-1.png" />

#### Mobile

In mobile, you'll be able to view your schedules or all schedules. Just open the incident.io mobile app and click the calendar icon to get to the screen.

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-2.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=fc24fc65b8eac1aeed58958871cc602e" alt="" width="1500" height="824" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-2.png" />

## Sync your on-call shifts to your calendar

We only show shifts within the next 3 months, not beyond that. We believe 3 is a good balance between providing great visibility and keeping the schedules up-to-date.

Bring your own or all shifts to your Google or Outlook calendar by just copying a URL.

1. Head to [schedules](https://app.incident.io/~/on-call/schedules)

2. Click sync schedule from the top right

3. Choose if you want your shifts or all shifts from the schedule

4. Copy the URL and bring it to your calendar app!

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-3.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=8555f8378eb8bb62fb00d4e40983dfad" alt="" width="840" height="544" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-3.png" />

## Cover me

Ask for cover for a shift and we’ll send notifications to the people in your schedule to ask, and if they say yes - we’ll let you know it was accepted! If accepted, an override is created automatically.

When requesting cover, the cover request will be sent to all people in the schedule. When someone has accepted the request, we will remove the possibility from others accept it and you will get a confirmation who has taken the shift. You can request for cover for partial hours too.

#### Slack

1. Type `/inc cover me` to any channel the incident.io slackbot is in.

<Frame>
  <SlackCommand command="inc-cover-me" alt="Typing /inc cover me in Slack" maxWidth="500px" />
</Frame>

2. This will then open up a screen to add details of the shift you want covering for

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-4.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=e21e35ffa32cea90812966f21a1bcbfd" alt="" width="1056" height="1170" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-4.png" />

3. Add more details why you need cover

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-5.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=ba347ed3ada6e823bf97ede234b3e18d" alt="" width="1062" height="1098" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-5.png" />

4. Receive a confirmation of the request

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-6.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=15603acdc812774f82997a379a52930f" alt="" width="1098" height="484" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-6.png" />

#### Mobile

To request cover in mobile, head to Schedule view. You can either:

* Click the top right icon and choose the 'Request cover' -tab.
* Click a shift, and drag the section you want to request cover for.

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-7.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=f8c221b7272e90ad4f0de9b8d3d778fd" alt="" width="1170" height="2532" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-7.png" />

Below you'll also see what a cover request looks like when someone is in the receiving end. After someone has accepted cover, the override will be made automatically.

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-8.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=a7f22ad48b45883eb4c3b792fd507ae5" alt="" width="1500" height="824" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-8.png" />

**Dashboard**

* You can view, create and respond to cover requests in the dashboard
* You can 'offer to cover' for some or all of the requested time, with a message attached
* You can send a reminder from an open cover request, which will send a push notification to those who haven't responded yet
* You can add more people to a cover request after creating it, if you forgot someone who might be available

## Overrides

If someone can’t make a shift because they are on holiday or have an appointment, anyone can create an override by choosing when and who they want to override the shift with. This can be done via mobile or the dashboard.

#### Dashboard

* To create an override, you can:
  * Click "Create an override" from the top right of a schedule
  * Click on the shift you want to override
  * Like on mobile, drag and drop the section of a schedule you want to override
* To edit an override, click on the overridden shift you want to edit
* To delete an override, you can do it from the edit screen, or by selecting "Delete" on the tooltip

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-11.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=54c65de8584c28ddb27ad21f4a79f744" alt="SCR-20250124-jacz.png" width="2362" height="1070" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-11.png" />

#### Mobile

To create an override in mobile, head to Schedule view. You can either:

* Click the top right icon and select the 'Create override' -tab.
* Drag and drop the portion of a shift you want to create an override for

You can edit or delete an override by tapping an overridden shift and selecting what you want to do.

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-12.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=ad79a049e6c6af81c17bb079853b6c15" alt="" width="1170" height="2532" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-12.png" />

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-13.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=02fd784c21a26623e3caba85f6ac59a5" alt="" width="1170" height="2532" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-13.png" />

<img src="https://mintcdn.com/incidentio-18bb4170/cKa4Hzg5rhXm3nWq/images/help-centre/cover-me-overrides-and-schedules/screenshot-14.png?fit=max&auto=format&n=cKa4Hzg5rhXm3nWq&q=85&s=04ff7ed1265dd63ab92b8fba84394ef1" alt="" width="1170" height="2532" data-path="images/help-centre/cover-me-overrides-and-schedules/screenshot-14.png" />
